Polar Air Systems

Why don't they respond to calls even if they are marked urgent?! We noticed fan wasn't coming on for air conditioning the July 2nd, being a long weekend I waited until Tuesday July 4 to call for service. I called again on July 5, 6 and 7 with no return call just leaving message with answering service. I marked one of the calls urgent since it was going to be very not on the 7th and I have a daughter with special needs. I called another company on the 7th who came over and said it was the worse work he ever seen. He picked up parts and returned the 8th and replaced Control Board. During first service call he noticed the drain hose was broken off from connection and there was water and rust running down unit and into where Control Board was, most likely cause of breakdown. Was told that you're suppose to be able to access this drain tube from inside? Which wasn't done by Polar Air Systems. Also noticed exhaust tubes are two different sizes and apparently this is not installed correctly either. Gentleman showed me pictures of a proper installation of a furnace and air conditioning unit and my unit looks so poorly done in comparison to the work they provide. I have pictures to show the shoddy work done by Polar Air Systems in Bolton if they would finally like to return my urgent call from your answering service then I could explain and show them. Also, I am waiting your call still to see about reimbursing me the $423.75 (luckily they checked to see part was still under warranty) that I paid to other professional company that went out of their way to make sure I had air conditioning as soon as they possibly could. I would definitely not recommend this company to my worse enemy if this is the kind of poor quality installation service they provide and never follow up on a service call for their horrible workmanship even if you mark your call URGENT! Hey Polar Air Systems it will be two weeks tomorrow and you know how to reach me......I left a message FOUR times before moving on.

Polar Air Systems installed an a/c and furnace in my house about three months ago. Besides not having installed the furnace and a couple of things that I asked, they did a terrible job. The workmanship is way below decent with big gaps in the duct work where big amounts of air escaping, sharp edges and sharp screws sticking out and a few more flaws. Not in a million year I would recommend their services even to my worst enemy.

I went to TSSA and filed a complaint - DO NOT USE THIS GUY!!!!

Furnace broke down in less than two months. It's been nearly a week, and no service tech has shown up or responded to my daily calls. Quick to make a sale, but the service stops there.

I had another contractor evaluate my A/C which broke down during the hottest days of the year. The primary issue was that the capacitor was shot, and the contractor suggested I can get a new one for $600, with no guarantees on refrigerant levels or operation.
Enrico from Polar called me, and followed up until we spoke. He offered to replace the Capacitor for a lot less, and would apply the amount of the replacement to a new A/C if it didn't work. The pricing he offered for a new model was also very fair and competitive. Enrico was very helpful, and had Gregory, a site technician at my home the next day. I highly recommend Polar Air for their customer service and helpful advice.

Called Enrico late night , he picked up . Showed up on time when he said he would . With in no time I had my furnace and airconditioner installed and running . Vary fast and professional . Cleaned everything behind them . Extremely satisfied with the company !!

I called Enrico from Polar Air and showed up the next day to give me a quote. He gave me tons of information and that's what made my decision. His installers were right on time and very clean. Extremely satisfied with this experience and would highly recommend Polar Air to anyone!

Very clean and very professional I would recommend Polar Air Systems to all my friends.

Was having continuous issues with my air conditioner, I called another company and they were not able to figure out the problem. I called Polar Air Systems and the technician was able to resolve the issue instantly and have my AC up and running. I would recommend Polar Air Systems for all your HVAC needs.

I was having issues with my air conditioner. The technician was able to diagnose our issue and repair our AC problem. Polar Air Systems has prompt and great service. I will be dealing with polar air systems for all my future issues