I had the owner Banngs come over and discuss the project with me, he indicated no problem, and even suggested a couple of good points. Took a while to get here, two different crews were on the job. One crew talked about the others work, that's when I knew things were going to go south. The latter crew who completed the work, I had to provide tools. They left the site with all kinds of cuttings on property, no clean up, or good bye. I provided water as it was terribly hot that week. The job discussed and the end results were far apart. Numerous attempts made via email and visits to the office. Problems were wrote down by the woman in the office, she actually knew me on a first name basis after a while. The owner said last fall, he would correct issues in spring, so I waited. Sent emails, he indicated in the spring "soon" It's been a year now, and this company has yet to repair. There's dents in the covering, area's not caulked, extra holes in beams(mistakes), the caulking in area above the pergola looks like something they'd do on remote industrial roof application, just outright poor workmanship. My biggest mistake was I should have held back funds. Sending a report the BBB soon. The only time this owner responds is when he see's reviews like this. I more than welcome him to come back here and review the problems, I think he's afraid to view whats gone on here. For some reason, he tends to think its the aluminium wrap the first crew put on the pre existing structure, it is not an issue, it's what was installed after that, we look out our window on top of the pergola, and almost puke of the workmanship. I think I'll post pictures soon, once I figure out how to.
- Approximate cost of services:
- $4,500.00