Maurice came to our home in Smithville Ontario in April 2017 to give us an estimate for a roof over our deck (pergola) which attaches to the roof of the house. He explained how it will be built and showed us samples of colours we could pick from. He was very nice and helpful. After reading "Open View" reviews (with the exception of 1 negative review) we decided to go with this company. On April 24, 2017 we paid a deposit of $1,305.00. On July 5, 2017 our pergola was completed and we went to the office in St. Catharines and paid the balance in full immediately. Despite 2 issues which they came to fix everything was great! Approximately 1 month later there was a small area which was leaking rain water where the pergola roof meets the house roof. We called the office and informed the girl who was working there at the time of this issue and she suggested we put tape marking the area in case the installers came to repair while we were out. to this day the tape is still there and one one ever came to repair. Now the whole width is leaking every time it rains! The channels in the roof are filling with water and stays there and now are dirty and moldy green. After MANY phone calls to their office (always a different girl answers) we give our name and address and they look up our order/complaint file and they repeat to us our issue without us having to repeat it each time so our issue is being documented in the office. We have never had a return call from the installers or Maurice himself even though we have left him messages on his cell phone. The summer of 2018 the original installers showed up out of the blue to access the issue and said that the issue registered with the office staff was never relayed to them, so how did they know to come to our home? I told them i was getting ready to register a negative review and they said they would be back in a couple of weeks. Never saw or heard from them til June 4, 2019 when they showed up again out of the blue. This time they measured for a new roof and explained that it wasn't installed properly. No flashing was installed under house shingles and over pergola roof to create a run off as there would be a barrier for the rain to run off and prevent leaks.I phoned the office and spoke to Rose to check that a new roof was ordered which she confirmed was done June 6, 2019. She was very helpful and sympathetic that we were going through this for 2 years (now coming up for 3 yrs) On Sept 26, 2019 I spoke with Rose again about the new roof installation and to this day have never seenor heard from installers or Maurice. My final message I left for Maurice on his cell phone was expressing my concerns of his lack of customer service and also that we have 4 friends who are interested in having a pergola installed but stated that in good conscience I cannot recommend his company. I guess the loss of 4 potential customers isn't a big deal for him as we have never heard from him. In the negative review we had read at the beginning Maurice responded to the customer that he would not be "blackmailed". Not sure what the customer said but from what we've been experiencing maybe it was a last resort for that customer. I hope you find this review helpful in your decision to use Open View and also with this review we hope to get some satisfaction. If we don't we'll be sure to leave another review as there are plenty of companies who would love to get your business. Surely this is not a professional way to run a business. Sorry that i haven't included pictures but not computer savvy and not sure how to include them.
- Approximate cost of services:
- $3,729.00