Addition and large patio door replacement.
Let me start this by saying this is not my first major reno. We have done serval over the years, ALL of which I ended up having issues with. I fully understand how the process works and that it will always cost more in the end. So I went into this with a casual attitude of length of time for the job to go and that the budget was loose.
This is however my first renovation where I would 100% recommend this company start to finish.
The first thing to note Is the level of communication Aaron, Justin and Ian provide is what sets them apart.
Everything is laid out for you to see and they alway stay in touch to manage your expectations. Questions get answered immediately with clear timelines laid out for you. You are never guessing where the crew is and if they are coming back. And if you are just ask, they will answer you immediately.
The second thing to note is the level of respect for your space is bar none. The job site is always protected, tidy and clean as can be at the end of the day.
The reno did come in over budget, as to be expected but they way they handle it, it's never a surprise and it laid out on a website for you to see and manage.
All of the crew are sweet and respectful. They take pride in their work and try to keep disruptions to a min. No loud screaming, swearing, garbage left laying around or obnoxious music blaring all day on this job site. ( Things I have encountered in the past)
The level of craft is excellent and I even went away on vacation and left them to finish up. Something I would never dare to do in the past. I don't like even leaving the house during a reno for fear something will go wrong while I am away.
Speaking of issues, should one arise, the crew will do whatever it takes to fix it. We had one small hiccup, a time line crunch and instead of the usual " Oh well, that's just the way it is" their response was to pull all the trades in the same day and push through until it was done.
I am beyond happy with this renovation and would hire them in a heart beat!
- Approximate cost of services:
- $180,000.00
- Company Response
Tara,
Thank you so much! For the first time I'm at a loss for words. We do try extremely hard to make sure our clients have both a great renovation and an equally great experience; that's the Home Guru way. There is almost always some kind of unforeseen issue when working on older homes but we definitely work hard as a team to find a resolution. You have been incredibly easy to deal with, maybe because this is not your first renovation but your review means a lot to us. It's the reason we do this year in and year out. Thank you for the opportunity to work with you. We know it's hard to choose the "right" contractor to get the job done. We hope you enjoy your new space and we look forward to working with you again at some point down the road.
All the best to you both!Aaron, Justin, Ian & Adam