Full Circle Landscaping

Landscape Contractors & Designers
Langley BC V4W 3H9
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HomeStars  >  Fences & Gates in Langley   >  Full Circle Landscaping  >  Construction of a fence
Private User
Private User
Private User reviews Surrey, BC
0/10

Construction of a fence

I hired this firm for a contract price to build a firm.
I should' have known there was a problem when they had issues with their tools (circular saw) and generator.
I had to lend them my saw, and rent a generator for them.
In short, the fence was not done well, and they gave me a bill for about double their estimate, saying they had some complications with the fence although they saw the work site before hand and gave us a firm price. I would not recommend this firm to my friends or family.

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Company Response

You were provided with an estimate of cost. Not a contract. Your estimate was based on the post holes being dug by yourself. Upon commencement of the job, the post holes were not properly spaced so, we verified that they needed to be re augered. We completed the augering of the fence post holes, which was the result in the increase of final cost. You were charged a very fair price of $20 per post hole as the ground was very rocky and there was alot of wear and tear on the auger. The final price was not double, it was just over $1000 and the original estimate was for $750. You did not lend us a saw. Our generator reqired a repair, we informed you it would result in a delay of job completion. You then offered to rent a generator so the job wouldnt be delayed. The fence was completed within 4 days, and looked beautiful. Compliments were recieved several times by the neighbours who stopped in to admire the work. Once completed we did a walk through with you, you stated specifically that your wife loved it, and it looked great. You claimed you had to go into town for an errand and that you would pay us later that evening. We were met with multiple excuses for weeks with reasons as to why you couldnt meet with us to make our payment. After 90 days I sent your account to collections, you then tried to claim that the fence was poorly crafted, and that you would not be paying your bill. You tried to offer me a $350 dollar settlement. I refused. Your account is still outstanding 1 year later. You filed this review only 3 months ago. Should there have truly been a problem with the fence, you should have notified us, and we would have corrected any said problem. We stand behind our work 100%. However, you never filed any grievance, no statement of issue, untill I sent your account to collections. Your review according to the Home stars guideline is technically invalid, as your review needs to be based on a financial transaction, which it was not, as you have not paid 1 penny for your beautiful fence. Your fence is pictured on our website as it was well done. Please enjoy your free fence.