Abbey Cedar Products Ltd.

I would strongly encourage you to buy your next fence anywhere but here. Abbey Cedar took my deposit but never showed on the scheduled delivery day. They showed up late on the rescheduled date and without part of my order. Customer service was always weak from the start.

I’ve attached pictures to show how the wood warped and split as it dried out (yes, dried out - as in they delivered a fence with green lumber). Over the course of a few months, every panel had multiple cracked or warped boards. Every single panel. This is allegedly a #1 grade fence.

After a lot of back and forth over the phone, they finally sent two guys two repair the fence. They no-showed the first time and were late on the rescheduled time, which is par for the course with Abbey Cedar.

I checked the material they brought and it was 1/2” thick despite my fence being 3/4” thick. They stated they couldn’t source 3/4” boards so this was my only option. I sent them away until they could source the proper material.

I sourced my own 3/4” kiln dried boards from Kermode Forest Products (great company to work with) and completed the repair myself. This meant taking each panel apart, removing all the boards to get rid of the damaged ones and rebuilding it again.

I’ve passed along the cost of material to Abbey Cedar, but they refuse to respond. No surprise there.

I truly regret doing business with this company:

They will unapologetically no-show or be late with their scheduled appointments.
They are beyond cheap (quality, not cost) in their product - there’s no way half of this wood would have made it to a final product if it were processed properly.
They are a nightmare to deal with from a customer service standpoint.