Whitby Garage Doors Ltd.

Garage Doors & Hardware
10 Sunray street Unit 20 Whitby ON L1N 8Y3
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Garage Doors & Hardware
Whitby Garage Doors Ltd.
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98%

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Reviews by rating (past 12 months)
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Best of 2021 winner 6 timesBest of 2021winner 6 times

Reviews for Whitby Garage Doors Ltd.

Average customer rating:
9.9 10 (309 reviews)

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Phil McNeil in Whitby
Phil McNeil in Whitby
1 review Whitby, ON
10/10

Door and opener replaced

Can't say enough, both Brandon and Nick were very professional and knowledgable, pleasant to deal with and respectfull of their customer in every way. Highly recommend this team. Prompt and efficient.

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Company Response

Hi Phil, Thanks so much for your review. Nick did a great job on the installation and the new door made such a nice change to the house.
Thank you very much for your business.
Brandon, Nick, and the WGD team.

Kim George in Ajax
Kim George in Ajax
1 review Whitby, ON
10/10

Garage Door - Track / Roller Replacement & Flashing

The Flashing / Weather stripping was originally metal and got bent beyond repair. We were looking to replace. As well both of our garage doors were having different sporadic issues when opening or closing e.g. door wouldn't close all the way, rollers coming off tracks etc. We met the rep for Whitby Garage Doors at the Oshawa home show and explained our issue. We called the Monday and he came out right away to see what could be done. He was very personable, straight up and helped us to figure out what the options were without doing any type of up-sell. He was very diligent working through the quote and kept us informed at all times on status. Booked installation a couple of days later. Technician arrived great attention to detail, pride in work and wanting to make sure we were satisfied. Overall fantastic experience and would highly recommend this company. Excellent customer service and follow-up.

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Company Response

Thanks for your review! We are always happy to help. I think now you will probably get another ten years out of the life of your doors!
Chad and the WGD Team

angchope
angchope
1 review Oshawa, ON
10/10

Garage Door Service

We were extremely pleased with the quick response and service. Just moved and were not familiar with the garage door which really required servicing. Brandon answered all our questions and helped us understand how it works. Will definitely use their service again.

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Company Response

We were happy to help. Having a garage door and opener for the first time it can be frustrating if the system you inherited isn't running properly. A good tune up and a few adjustments can go a long way, and your door is running great now.
Hopefully our explanation of how everything works will help you in the future if you have issues down the road.
Thanks for choosing the WGD Team.

MandyG in Whitby
MandyG in Whitby
1 review Whitby, ON
10/10

Electric garage door

My electric garage door stopped working last night and today Whitby Electric took care of my problem within 3 hours of me calling them.
Chad n Brandon were both very professional, polite,on time, gave me different options available and had wonderful prices too. The overall service was just great. I am so glad that the 1st two garage door companies did not answer their phones, and that I was able to work with WGD. Will definitely be calling them when replacing our garage door :)

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Company Response

Thanks Mandy for your review. After the holidays nobody wants to spend extra money on unexpected repairs and replacements. We were happy we could get the old opener up and running again and keep to the price we quoted over the phone. Thanks for the opportunity to earn your business. When you are ready to replace your door come down to the showroom and see all the styles available. I think we have the nicest showroom in Durham!
Brandon, Chad. WGD

Private User
Private User
Private User reviews Ajax, ON
10/10

Garage door repair

Friendly, knowledgeable people that take the time to explain what they are doing and make sure that you are comfortable throughout the process. Excellent work at very competitive prices. I will definitely recommend this company to anyone that requires garage door repairs. Great experience.

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Company Response

Thank you for your review! Its nice to see that we are competitive in this market. We at Whitby Garage Doors want to continue to make our industry better everyday and be a leader in customer service.

Chad and the WGD team

Steve Ricci
Steve Ricci
1 review Ajax, ON
10/10

Service, garage door opener repair

I called and spoke to Chad at Whitby Garage Doors about my garage door opener not working. He was very helpful and informative about my options. Within an hour a service technician (Brandon) arrived at my house and fixed the issue quickly. Brandon also performed a light tune-up on the door rails and springs to ensure the opener wouldn't be stressed opening and closing the door and therefore prevent a repeat of the problem. The final cost was exactly what I was quoted over the phone, no hidden or undisclosed fees. I would definitely use their services again and recommend them to others.

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Company Response

Hi Steve, Thanks for the kind review. We are happy we could get the door working properly for you. The garage door is usually the most used door in the house, and typically the last thing anyone thinks maintaining until its broken. A tune up and adjustment sure goes a long way to keeping everything operating smoothly.
We appreciate the chance to earn your business.
Whitby Garage Doors!

Barry
Barry
8 reviews Courtice, ON
10/10

Purchase and install - Garage Door Opener

I contacted Whitby Garage Doors to inquire about their services and explained what type of product I was looking for and my expectations. Brandon was very professional and responded quickly with valuable advice and recommendations. Pricing was upfront, reasonable and stayed true to the end as I did several comparisons with the big box stores as well. The unit was purchased and installed directly by WGD.

On appointment day, Jared arrived before schedule and was friendly, knowledgeable, and kept me informed throughout the entire process. Jared was a true professional and his passion was evident through his workmanship. He also took the initiative to lubricant my existing garage door for an even smoother performance.

Jared removed the old unit along with the accessories (old sensors, wiring, support beams, etc.) and installed the new unit flawlessly. He provided a walk through on all associated functions and ensured my questions were answered. Jared was personable and endured my presence as I also had to do some simultaneous work which required me to be in and out of the garage as well.

Fantastic service and outstanding crew and WGD will continue to be my go-to company for any future needs. WGD exceeded my expectations.

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Company Response

Hi Barry.
I'm glad you are happy with your purchase. We pride ourselves on giving our customers the best customer service we can. More and more that quality seems harder to find. Our technicians take pride in their work and when we are onsite, we work on your home as if it were our own.
Thanks for choosing WGD, we really appreciate your business.
Brandon, and Jared.

Private User
Private User
Private User reviews Whitby, ON
10/10

Garage Door Opener Installation

Hired Whitby Garage Doors to install our garage door opener. After great communication by phone and email beforehand, the install was done exceptionally well. Brandon came with all the appropriate equipment, was on time, and was finished in less than 2 hours. He had to deal with a storage shelf above the garage, and effectively cut out part so the opener was effectively installed. Would definitely recommend this company.

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Company Response

Thank you very much for your review, and for letting us earn your business. We try our best whether it is by phone or email to provide you with detailed information as to we will do and the cost involved so there aren't any surprises. We hope you enjoy your new garage door opener for year to come.
Thanks, Brandon, and the Whitby Garage Door Team.

heather from Whitby
heather from Whitby
9 reviews Ajax, ON
10/10

New Garage Doors and Capping

We just purchased a new home about a month ago and needed to replace the old tired looking doors, so I did some research and decided to go to Whitby Garage Doors show room and they had the exact one I had in mind on display, they set up an appointment and came and measured and ordered the doors and then yesterday they came and installed the new doors and we could not be happier with the way they turned out it made such a difference to the front of our home. Everyone was very friendly and efficient. I would definitely recommend them to family and friends. Thank you guys for such a great job.

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Company Response

Hi Heather.
Your new doors and capping look great. The carriage house doors that you chose really add a lot of curb appeal to your house. Thanks for coming into the showroom and seeing what we have on display. It really helps being able to see the full doors in person to get an idea of what you would like on your own home and get a feel for who we are and get to know the people that will do the job for you. Referrals are an important part of our business and we really appreciate you taking the time to write a review.
Thanks for your business.
Brandon, Chad, Jared, Robert, and the WGD team.

JennM in Toronto
JennM in Toronto
1 review Courtice, ON
10/10

Garage doors, openers and capping

This was 1 of 3 companies that we had come and quote the change of our doors, openers and complete the capping.
Chad came out and was so professional, made me feel at ease and did not pressure me for an instant decision.
My husband and I visited the Whitby location and spoke to Brandon. He was also very professional and helpful.
We chose this company over the other 2, not because of cost but because of the people they have working for them!
The instal was completed timely and efficiently. We are very happy with the quality and of course the appearance of our doors. The capping was done so neatly. They took the time to slide it under the brick.
We highly recommend them.

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Company Response

I'm glad you are happy with our work. Capping around the frames of are one of our trademark looks. Most companies simply bend the aluminum and caulk all around the frame which at times looks messy. Robert, our capping specialist actually does a brick cut around the frame to get past all the old caulking and paint and we interest the aluminum into the brick and then wrap it around the frame giving your new doors and frames a beautiful new look.
This obviously takes much more time to install, however the final result is worth all the effort as I'm sure you will agree.
Thanks Jen for your review.
Brandon, Chad, Gus, Robert.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Whitby Garage Doors Ltd.

Locally owned & operated Whitby Garage Doors Ltd. is a division of Markham Garage Doors Ltd. who has been redefining the garage door industry with customer care that is second to none and a desire to give the customer the best possible buying experience. Whitby is no exception to this philosophy it has been built to give the same level of service to the Durham Region as York Region has enjoyed for over 10 years. Owners Chris Dale and Kevin Chappel have created a new division of their company due to overwhelming interest in the Durham Region that has been filled to date by Markham Garage Doors Ltd. Now Brandon Sloan a highly skilled technician of Markham Garage Doors Ltd. has become the roots for Whitby Garage Doors Ltd. Brandon is not only one of the best technicians’ we have come to know in the industry, he enjoys customer interaction, providing the best in service and value, and lives locally in the Durham Region. Brandon has been an integral part of Markham Garage Doors Ltd since its inception and will be very successful in providing customers with a level of service that they have not experienced in the past. Whitby Garage Doors and Markham Garage Doors share the very same ideal, that is to ensure our customers receive the best service, on time every time. Enhance your Curb Appeal with Whitby Garage Doors Ltd.

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Whitby Garage Doors is your complete Garage Door Store. We Service all makes and models of garage doors and openers. We also sell that latest and greatest products in the garage door industry. Everything you need from repairs to new garage doors to openers we have it all. We live, support, and work in the Durham area. You will see our well signed vehicles within the Durham Region. If your looking for an honest trustworthy company please call us today for fast friendly service.
SERVICES
Whitby Garage Doors is able to service just about any garage door or opener problem you may encounter. Our service vehicles have nearly every part you may require on board. If we can't fix it the part no longer exists. Give us a call for same day service and fair prices.
BRANDS
Clopay Garage Doors, Haas Doors, LiftMaster, Sky Link, Aluminum Capping
STYLES
Modern, Contemporary, Carriage Style, Colonial, Heritage, Coach House
SPECIALITIES
We specialize in Residential Clopay, Haas, and LiftMaster product lines. We are setup to repair or replace just about anything you could break on any garage door system. Whatever you need for your garage door or opener, we have a solution.
WEBSITE
http://www.whitbygaragedoors.com
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
11
PAYMENT METHOD
Visa, MasterCard, AEMX, Interact Cash and Cheque
LICENSES
Fall Protection, WMIS
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Warranty provided as per product specifications
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.