We wanted to have our locks re-keyed so we searched Google to find a local contractor. We chose and called Locksmith Hamilton Ontario as we liked the look of their website as it looked reputable, professional and local. However, they were not as local as I thought. The name on the invoice (#003458) is Locksmith Canada Inc., who are based out of Thornhill, who arrived in a vehicle that had an Alberta license plate. Very odd! They had a difficult time with our address alone and even though we were clear with the address and provided two distinct landmarks for them, the driver still had trouble finding us and had to call to find out where we were located. Our office administrator had to go outside to flag him down. Regardless, once the technician arrived, he did not seem to be prepared or well trained for the job. We wanted to have our locks rekeyed but he instead told us that the two cylinders had to be replaced. He left to get the parts and it took about three hours before he came back with the parts. He didn’t even bother calling to let us know he was going to be delayed as that seems like a very long time to get parts, especially if you are local and close. When he said he was done, we checked the install and operation and found it was not operating properly on either our front door or side door. He told us five separate times that it was fixed and each time we inspected it, we found a problem. Finally, when it was completed, the door locked and unlocked properly and he left. After he left, we found the push bar on the side door was not mounted correctly and was wobbling back and forth. He had to come back again to retighten it. Even the invoice provided to us was written very sloppily and is barely legible. This was a very disappointing experience from start to finish and I would not recommend this company to anyone.
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