I had the opportunity to deal with Nancy at the Etobicoke location. I was interested in Kohler products and they offered a fairer pricing. Nancy was very knowledgeable and accommodating. She had great recommendations about other projects I had in mind. I installed the Kohler products myself, so I didn't deal with an install crew. Their delivery was fast and without hiccups (I think the fact that they are part of Marks Supply Inc helped with the great service). I'd recommend the Etobicoke store for sure.