Terra Verde Landscaping

I had hired TVL to install sod in my backyard after having a large tree removed which destroyed the existing grass. Initially David was very communicative and promised he could do the whole scope of work we we looking for (remove a concrete paving stone pathway, fill in holes from ground sinking after tree removal, and then sod installation).

Then came the problems. We had been given a time frame that the work would happen by Friday or early the next week. When I followed up mid week the week following I was given the run around about delays and timing and then told that the extra bin for the concrete pavers was not available which was creating some logistical issues. I asked for him to let me know what the timeline was again and also provided some pictures of the areas we had seen the ground sink for reference when they came on site.

Next communication I get is 11pm the following day saying that they cant do the engagement due to scope creep and they will be issuing a refund. When I asked for clarification on the issue, and even offered to reduce the scope knowing the issue about the cement paver disposal, I had radio silence for two days and then received an email Saturday morning saying that the refund had been sent and the only information I was given was that the issues in my yard were more than they could handle.

Im very unhappy with what happened and how it was handled by David and TVL. I personally feel like they bit off more than they could chew and rather than have a conversation with me about what they were able to do they decided to cut their losses. If any of these issues or concerns had been identified at any point in the months preceding this we could have picked a different vendor, done some of the mitigation ourselves in advance, or even limited the