Technicians clearly have no idea what they are doing
UPDATE: This company has responded to my review and is choosing to go the route of "sorry we do not have you in the system, please reach out blah blah". I have attached the print screen of the ESTIMATE provided by this company as a proof of service to vindicate any "system error" excuse being used. The estimate clearly shows your number, your company name, and your website. Nice try.
Technician completely unprofessional. Arrived an hour early. Spent over 1.5 hours "diagnosing" the issue and would not pick up my calls, text me back or even call me to communicate what was going on when I am the owner of the unit and the tenant was there just to show him up to the unit. Received an outrageous quote a few days later almost $600 to fix a locked laundry door. The laundry machine cost around $800 brand new...
I called the manufacture to confirm each part written on the quote as well as the pricing. On the quote the technician attempted to charge me for parts that were clearly NOT required for the fix or even related to the issue at all, which clearly shows how this guy has no idea what he is doing and he's just trying to figure it out as he goes.
Paid $89 for someone just to come in and pretend they have any idea what they are doing.
- Approximate cost of services:
- $600.00
- Company Response
Dear Lynn,
Unfortunately we were not able to find any records in our system which would match your name, location and described situation.
We would appreciate it if you could get in touch with us as soon as possible to provide your invoice or estimate number so we could resolve this situation to your satisfaction.
We need to have proof of service which was provided to you, in order to make sure that you are our customer, and compensate your expenses.
You can call us at 647-503-66-55 or send us an email to info@fixservice.proBest Regards,
Fix Appliances CA Team
6475036655