HE DRIVER TORE UP MY DRIVEWAY TODAY!!!!!!
We have used them several times with excellent service this year. This time it was horrible!!!
They said they call when they are loading and on their way. The driver called to say on their way at 1:44 pm and then called again at 2:04 to say they are in the driveway. The normal time for them to arrive is about 30-33 minutes.
Four deliveries this year and always the same.
I haven't done grade one math in a long time but that is far from 30 minutes from the yard to our home.
From the track marks it looks like the driver drove in adjusted his tires on the driveway and drove out and came back again. Then he drove over the side and did the same thing!!!!
Called the office to let them know and the attitude was oh well! Not our problem.Horrible service!!
The truck was seen by a person at the home and a neighbor coming onto the property and then going off and stopping at the end of the driveway.
The truck had not yet been given permission to DUMP OR COME ONTO THE PROPERTY. The driver came onto the property did a dry turn on the driveway. BEFORE speaking to anyone.
When the gentlemen saw the damage BEFORE giving permission to DUMP. He asked whats this and the driver replied. OH its soft.
Dispatch should have said if its too hot out to dump a load.
The driver NEVER mentioned before coming onto the driveway there maybe damage due to the heat. The driver already caused the damage before unloading.
THERE WAS NO REASON FOR THE DRIVER TO DRIVE THAT FAR ONTO THE DRIVEWAY .. the area that was needed to dump was close to the entrance he proceeded into the circle area of the driveway which he had no business going that far!!!
The office was called immediately when this happened and was told to it happens. Spoke to a manager who said there is nothing he can do.
This company takes payment before the dump and there is no recourse when they cause property damage. So they basically hold you hostage. They are paid and they don't care. The reply you see below is from the owner of the company.
When dispatch is told to let you know when he will be there and you say you will meet them there it does not give them permission to come onto the property.
Update: July 16.2020
have made two attempts to call and speak to a person about this and the first thing that comes out of the persons mouth is that we don't have any responsibility from the curb.
i tried to explain what happened and how the driver drove 30 feet onto the property more than he needed to and did a dry turn to back up and was basically told that it happens
Thank you for the opportunity to discuss this further but it was a total waste of my time. You have all the contact info to call and discuss. Also you know the address and haven't even come out to see the damage to understand what happened.