New Era Moving Services

Moving & Storage
Toronto ON M3H 6C6
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Moving & Storage
New Era Moving Services
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97%

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Reviews by rating (past 12 months)
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Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for New Era Moving Services

Average customer rating:
9.8 10 (156 reviews)

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Karl
Karl
1 review Toronto, ON
10/10

House moving

We had numerous items of furniture and boxes. We were pleased with there service that they provided again, the two men who arrived were very professional and polite and the move went smoothly. We would recommend this company to people who are looking for professional movers!

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Company Response

Karl. Thank you for the kind feedback. we are so happy we could be a part of this transition for you and wish you all the best.

-New Era Moving Services Team

Noella
Noella
0 reviews Toronto, ON
10/10

Professional, speedy, efficient and friendly.

I chose New Era moving not because they were the cheapest - been there done that, made that mistake before, but because they sounded like the most reliable, organised and professional. I was not disappointed. The New Era team was punctual, professional and efficient. I highly recommend them and am keeping them on the top of my list for my next move.

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Company Response

Hi Noella

We are happy to hear your feedback. We're looking forward to servicing your next move.

Enjoy your new home and stay safe.

- New Era Moving Services Team

Ken
Ken
0 reviews Toronto, ON
10/10

Home move

We had a difficult move with many heavy items. As added complication, our move was split into two parts--first moving everything into storage, later moving from storage to our home. On both occasions Colin and the New Era team hooked us up with dedicated, tough and capable movers who went above and beyond to ensure everything was moved safely and efficiently. We would unreservedly recommend New Era to anyone planning a move.

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Company Response

Hi Ken

Thank you for your kind words, we're really happy to hear your move was safe and efficient.

Enjoy your new home and stay safe!

-New Era Moving Services Team

Private User
Private User
Private User reviews , ON

First Review

0/10

Broken new item/ hidden fees

Avoid them.. they said there is no hidden fee but they charged me for truck rentals (around 200$) and 4 hours service (it took only 2 hrs)
Our new oven got broken (they did pack it) during the moving, and they refused to fix/change it.

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Company Response

We're sorry your experience with us was not in line with your expectations. We pride ourselves not just on our high level of quality and service but also on our transparency and accountability. As with all our clients, you received and signed a written proposal outlining your job details and all associated rates, charges and minimums. Our sale team always ensures these details are outlined in conversation and reiterated clearly in a written proposal which includes an itemized inventory list of articles to be moved. I gather the amount to be moved was drastically reduced which is why your move took far less than our 4 hour minimum.

With respect to your oven, I do appreciate your frustration. I can't imagine opening and expensive piece of equipment for the first time only to find shattered glass. We take full responsibility for our actions and take pride in our commitment to address damages quickly and fairly. The photos you sent at our request show an oven wrapped up with installation parts fastened to it. The cardboard packaging was pulled away and contained custom formed foam on which the oven was resting. This was clearly original packaging from the manufacturer.

Our movers DID NOT PACK your oven (which was explained in our last email communication with you). The packaging was original from the manufacturer.

We are not perfect and accidents do happen. We take full accountability for damages caused (or likely caused) by our team.

Sadly, it happens that clients will try to take advantage of us and in order to be able to continue providing great service and value, we have processes in place to ensure claims are settled quickly and fairly.

We would be more than happy to share the photos and correspondence with any potential client if requested.

Sir, we wish you all the best in your new home.

- New Era Moving Services Team

karenlev in Toronto
karenlev in Toronto
0 reviews Toronto, ON
10/10

House move

Outstanding professional movers who made it easy to move out of our house to our new home. Kind and patient, kid friendly due to having everyone underfoot in COVID times. Took great care of our belongings and helped source our moving materials very economically. Aaron, Colin and the crew led by Nathan were amazing. Thank you for making a stressful day so much less of a worry! Highly recommended!

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Company Response

Hi Karen,

What wonderful words you have for our Moving Team. We are pleased that the team took care of your belongings and we'll be sure to pass along your note!

Enjoy your new home and stay safe

-New Era Moving Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Top notch service!

Easy to work with. Movers on site were very professional. They even boxed my tv to keep it safe during travels. Great experience, very happy with the service

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Company Response

Hi Daniel

We're glad the movers were easy to work and kept things professional.

Enjoy your new home and stay safe!
-New Era Moving Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Move

Aaron was more than professional and his staff was courteous and hardworking. The hiccups that are expected on moving day were tended to in a timely fashion and with true care for his clients.

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Company Response

Hello,

Thank you so much for your kind words. We're really happy that all the hiccups on moving day were attended too!

All the best in your new home.

-New Era Moving Team

Private User
Private User
Private User reviews Vaughan, ON
10/10

Moving

The movers were quick and efficient. They handled things carefully and they took care not to track dirt into the house.

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Company Response

Thank you for the kind review.

Enjoy your new home.

-New Era Moving Services Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Moving

Moving from Toronto to Ottawa.
Fair price
Excellent customer service
Good people
Will definitely contact them again if I need to move again.

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Company Response

Thank you for the kind words and we hope you are enjoying your new home in Ottawa!
- New Era Moving Team

Slavko from Toronto
Slavko from Toronto
5 reviews Toronto, ON
10/10

Took Care of our Move

Handled our family move in August of this year. All items taken care of properly. All furniture wrapped as promised and moved from one 4 bedroom home into another. Thanks Colin.

Review has 1 previous version
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Company Response

Slavko. Thank you. Although not everything went perfectly, I'm glad we were able to resolve the problems with you and appreciate your wonderful review. All the best in your new home. Happy holidays.

-New Era Moving Services Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Era Moving Services

Nothing is more important than family and home- so we treat yours like ours.
No matter how big or how small your move, at New Era Moving we believe all of our customers deserve ‘white-glove’ treatment. That’s why you can count on a Stress-Free Moving Experience every time.
From packing to un-packing and everything in between, you can be assured of on time delivery, competitive pricing, safe handling and efficient, courteous service. We understand that each client has unique moving needs. With our client-centric approach to moving, you can be sure to find what you need with us.

Why book your home move with us?
Professional, on time service
Friendly, fit and reliable movers
Clean and fully equipped moving trucks
Honest and upfront moving quotes
Fully licensed, insured and bonded

GIVE YOURSELF THE BEST!
Residential - Commercial - Industrial
Local - Long Distance - Multi-Phase Moving
Moving - Packing/Unpacking - Personalized Move Management

Check out more here:
https://www.facebook.com/neweramoving/

CATEGORIES
Moving & Storage
PRODUCTS
At NEM, we offer a full line of Packing and Moving Supplies. Clients love our pre assembled and customizable packing kits. They make purchasing the right packing supplies for your home simple. Kits include: Packing starter kits - boxes, packaging paper and other essentials to get you started on your packing journey. Full Packing kits - the full kit and kaboodle in packing supplies, and all you'll need to get your home packed up right! *Items are also sold separately Delivery is available at an additional fee. Our Master Packing Checklist will help guide you through your process. We offer full packing and move management for a hands off moving experience.
SERVICES
At NEM, we offer FULL SERVICE MOVE MANAGEMENT. If you're moving, we got it covered. The convenience of a reliable one Stop Shop for ALL your relocation needs, coupled with our Customer Satisfaction Guarantee means you can stop worrying about your move RIGHT NOW! Residential Moving Commercial Moving Industrial Moving Packing / Unpacking Storage Management Move Management Multi-Phase Moving Downsizing Organizing Piano Moving Artwork/Antiques Crating Restoration Furniture Assembly FREE PACKING STARTER KIT UPON BOOKING *some conditions apply FREE IN HOME ESTIMATES Call ANYTIME for a FREE QUOTE
STYLES
At New Era Moving, our service style offers the quality moving experience of a big brand van line, with the personal customer service of a family owned and operated establishment.
SPECIALITIES
At New Era Moving we specialize in meeting all your relocation needs. There is no job to big, no moving task we cannot accomplish. Whether you are moving your home or office, we can help! Let us do the heavy lifting.
WEBSITE
http://www.neweramoving.ca
YEAR ESTABLISHED
2014
NUMBER OF EMPLOYEES
11
PAYMENT METHOD
All major payment forms accepted
LICENSES
CVOR: 171-620-176
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Projects are subject to a two mover, four hour minimum.
BONDED
Yes
PROJECT RATE
Rates vary based on individual service requirements
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Customer Satisfaction Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.