Hargta

I inherited HARGTA as they were the company I was directed to for my brand new Dacor fridge/freezer which was still under warranty. Customer service is ZERO. Technician skill level is ZERO. Never in my over 35 years of being a homeowner have I ever encountered such incompetence from beginning to end. To my untrained eye, there clearly was a leak in my freezer. Everytime I called, a technician would come out, have a 90 second look and tell me he had to order a part. Which took weeks of course to come in. Three times over 2 years the same problem happened which means 6 visits by the repair man. Finally on the 3rd try at fixing the same problem they tell me I need a new ice maker. That was in May of this year. And guess what? The warranty expired in April. So now I'm responsible to pay for a part that should have been ordered months ago while the unit was still under warranty. Finally 2 weeks ago - we are talking November people (that's almost 7 months of waiting for the part) - the part arrived and the technician showed up to repair the freezer. And you will never believe this - he tells me THERE IS A LEAK and it has nothing to do with the ice maker that I have already paid for and have been waiting over 6 months for. Thank you HARGTA for wasting hours and hours of my time not to mention the $900+ I had to pay for a part I didn't need. I am baffled why this company is still in business.