Thank you for taking the time to write a review. We strived to be open and encourage our customers to feel comfortable to contact us with any concerns, so it was surprising to see this review on Homestars.
Having over 20 years experience and ensuring we have the mandatory insurance along with our newer machines, this can put us on occasion at the higher end of quotes.
With regards to your concerns, we own new machines which are used on a daily basis and most machines from time to time will require unexpected maintenance.
We put in approximately 20 hours, with four men and five machines to complete your job. This is very realistic. We do not cut corners and never have. Our reviews clearly show the quality of our work and happy customers.
You told the office on Thursday that you were very happy with the work that was done so far as well as complimented on how great our crew were. You also said you understood how machines can break down as this is part of life when you have a machine, car etc.
I have no idea where the cannabis packaging came from as no one on our crew is permitted to use this due to the safety of using machines and equipment. We use contaminate free back fill and any plastic from the pool was picked up.
On Friday, Michael and you walked around the property in the morning as well as after the final payment. Early afternoon you gave final payment to Michael and again said how happy you were with the work that was done. You even passed this along to our crew.
With regards to the dusty mess, after you gave the final payment to Michael, you said you were going to wash down the driveway and road. If this was a problem you should have spoken up then.
You said you noticed that your retaining wall was damaged. We did not hit your retaining wall as we had more than enough access to do your pool removal. Obviously, this was done by someone else.
We did a couple extras for you, shaved down an area near the patio stones (twice) where existing grass was - no charge. We also agreed to bury your conduit - no charge which you did end up doing yourself.
The majority of our reviews are very positive and we understand and accept that we cannot please everyone.
Blue 2 Green Group Ltd