Statesman Group

I purchased a condo at the Groves of Varsity after much research and the excellent service received by the sales staff, however, this did not last after I purchased my unit. I completed some changes to the design of my unit along with upgrades at my design appointment. Before I was even able to move it, Statesman had come back indicating that the initial design upgrades were not doable and that I needed to find another solution. I could not believe that they didn't even try and offer any solutions and made this my problem after taking my money. A resolution finally came into place but if I was only aware that this was just the first of my many problems. First, the delay past the initial estimated possession date was almost 2 years past. Second, upon my possession, my unit was barely passable as being complete - the door lock was non functional, laundry & plumbing was not hooked up, paint job was horrendous, damaged floorboards, amongst many other defects. The customer service went completely downhill after the point of purchase and to date I still have not received any replies from Statesman. It has now been more than a year from my possession and my unit is still incomplete and Statesman refuses to acknowledge the poor workmanship that still exists. They do have some quality front end staff who clearly try their best but it is evident that their hands are tied. These individuals should be given credit. I would not recommend anyone to purchase a Statesman building and would seriously recommend that they take a look at their business practices and most importantly their customer service standards!