Ottawa Indoor Environmental Services

Mold Detection & Removal
200-100 Metcalfe Street, Unit 422 Ottawa ON K1P 5M1
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Write a Review
0 reviews Ottawa, ON

Twice Late

Leak from bathroom into kitchen, I can't fix the leak until the asbestos is tested and remediated.

Julio was recommended to me and offered for an extra fee to have the report needed in 24 hours. While on site, very professional and personable. Due to the issue I was having he came in same day. Very happy, until...

He came and took samples on Monday told me I'd get test report and invoice by end of Tuesday. I called him on Wednesday Julio said he was very busy and I'd get the report by Thursday. I called back on Friday - was told by end of day.

Today is Saturday - I finally got the report.

If Julio called me up and told me their would be delays, I would be understanding. COVID-19 causes delays, it's hard one everyone. But once the deadlines were passed, I had to call him - twice. I still expect to be invoiced for the rush job.

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Company Response

Thank you for your feedback. We apologize for the delay in getting you the final written report, and we hope to do better next time. If there is anything we can do to make your experience better, please do not hesitate to contact us.