Before sale, installation and after sale services were all excellent. All staff were friendly, efficient and professional and I ended up with a quality product installed.
Thank you for your wonderful review! We enjoyed working with you:) Please let us know if you need assistance with any future projects!!
Excellent work - neat, tidy. Work was done quickly in an efficient and professional manner. Would highly recommend Dalmen Pro from the salesperson, Erica in the office and the technicians.
It was honestly such a pleasure from start to finish working with you! Thank you so much for your kind words Mary, we hope to work with you again in the future!
All the best,
Dalmen-pro sales rep Shawn was excellent to deal with. Very cordial and fully explained the benefits of his products. Received the final quote on 20 March 2019 at which time I also confirmed the order. The windows were installed on the 21 May 2019 (8 weeks wait) The installers Domonque and Thomas were excellent. They introduced themselves at the start of the day and worked tirelessly till the completion of the 5 window install. Before leaving they ensured that everything was cleaned up and all remnants of the old windows were taken away. We were very satisfied with the workmanship.
Thanks Jan! We are so happy you are pleased with your experience with Dalmen Pro.
Please don't hesitate to contact us in the future if you have any further window or door needs :)
We had a new window installed, but then wanted to change the window jamb so that we could return-tile to the window. Dalmen Pro was able to get someone on site fast to remove the window jamb so that we could continue with the tile work and stay on schedule.
We are so happy that we were able to accommodate the last minute change for you ! Please let us know if we can assist in any future renovations.
Everything went really well from the initial contact to measurements to the actual instalment. Service was great all around - installers, salesman and customer service on the phone from the office. I have already recommended this company to family and friends! Thanks DalmenPro!
Thank you for the review Julie!
We look forward to doing business with you again in the future.
My wife and I used these guys and we cant be more happier with our purchase of Dalmen windows. The complete experience with the sales person Shawn was great and easy. No pressure to sign and was very patient with all of our questions :)
THANK YOU DALMEN PRO!!
Thank you for the review ! We are so happy that you were pleased with Shawn and Dalmen Pro as a whole :)
We replaced our front door & patio door replaced recently by Dalmen Pro and couldn’t be happier with the experience.
From the beginning quote process to the installation everything was easy and professional.
Will definitely recommend!
Thank you for the review Ellen !
Please let us know if we can assist with anything else in the future :)
We had 19 windows and one door installed in November/December 2018. We expressed concerns to the company about a number of issues. We will not work with them again, nor recommend them.
Hi Samantha and Travis,
Thank you for addressing your concerns and your overall experience with us. I sincerely regret that you are not happy with our services and the delays that came along with it. This was honestly the hardest quote I have ever worked on in my career to date. Your attention to detail and the appearance of the windows you envisioned was a challenge I eagerly accepted. I spent countless hours on this deal with multiple changes and revisions made along the way, even ones made during production. Finding a custom grill system solution to get you the exact look you wanted proved to be challenging but we found a solution in the end. I invested countless hours on the phone with my plant and several suppliers to get the exact look you envisioned and the overall appearance of the windows is fantastic..
As you stated over 50 email exchanges and a lot of time and effort went into this!!!
I do apologize for delays as we were finishing up all of Green Ontario's orders at this time and we did have some production delays as a result. In your case I believe we where late by 2-3 weeks and the custom grills held up the window completion.
As for the scratch in the floor, the owner of Dalmen Pro spoke with Travis and the credit of $344.23 was agreed to and removed from the final balance.
From the initial visit for an estimate to the final installalation we have nothing but good things to say about our experience. Professional, friendly and excellent installation right to the end clean up. I wish I could remember everyone's name to give a shout out. Thanks Sarah for adjusting our installation date and being so helpful and friendly when I called. Thanks Bruno and your assistant for your excellent, friendly installation and I believe Brett and one other guy for initial visit and subsequent visit to make sure measurements were right. Thanks again
Thank you for the wonderful review ! Please let us know if there is anything we can assist with in the future.
Dalmen Pro :)
DALMEN PRO IS YOUR OTTAWA WINDOWS & DOORS EXPERTS "BUILT FOR COMFORT, INSTALLED WITH CARE"
You can count on Dalmen Pro experts to securely install and seal your new windows. Not only are all our window products high-quality, but they are Energy Star rated.
With such a diverse variety of Door options for you to choose from, you’ll be sure to find one that suits your wants and needs. All our door products are energy efficient.
Because our installation experts are SAWDAC certified, you can be sure that every installation and service we provide adheres to SAWDAC’s strict guidelines and code of ethics.
Doors and windows aren’t products that you buy on a consistent basis. That’s why we want to make sure that our customers will get products and services that will last beyond the initial purchase.
We service, Aylmer, Brockville, Calabogie, Carleton Place, Cornwall, Hull, Kanata, Orleans, Ottawa, Perth, Renfrew, Smiths Falls and Stittsville.