As has happened in the past, we had no hot water, as the old Direct Energy rental heater in our basement conked out. I called and explained the matter to Direct Energy and they sent their technician within 9 hours of my call. The person immediately saw the problem - blinking red light indicating the gas heater was out and the gas sensor - and immediately replaced the fuel/gas sensor, which apparently was corroded. In my previous calls to Direct Energy, the technicians only cleaned or tried to clean the sensor, so they did not really solve the problem. We are happy that this was resolved to our satisfaction, although they should have done the sensor replacement much earlier.
- Approximate cost of services:
- $0.00
- Company Response
Hi F. Dabu,
Good to hear that your water heater was up and running the same day. We’re working hard on our Same Day Service promise – so we appreciate the feedback. Thanks for the feedback on the technician and his ability to solve the problem – our techs are the best of the best and we’re proud of the work they do.