Greentree Outdoor Living

I'll start off by saying the work that the installer did was excellent, we love the way our backyard works and would (and will) hire the installer back in a heartbeat.

But buyer beware:
1. The only contact we had from the site manager was to send me a final bill. At no point was I asked how things were going and if I was satisfied with the work.
2. They highball the amount of material used and only changed it to actual material used on the final bill because I called them out on it.
3. There were material delays of several days, and what I could tell based on conversations with the installer it was due to incompetence, meaning our project took 3 times longer than necessary.
4. The contract they give you, make sure you have in writing what each section means or they will dispute if you challenge them.
5. They say the don't use subcontractors but that's what everyone who worked on my backyard was (they all had their own companies)
6. Question what their "Tool Package" is, they charged me ALOT for storing 3 shovels, 2 rakes, a tamper and cement mixer in my backyard. Worst of all these weren't Greentree's supplies they were owned and brought by the installer they subcontracted my job out to.
7. NEVER EVER let them put a "just in case we need to do it" into your contract. We did, and despite the fact that they didn't need to do the "just in case" they adjusted the wording on the final version and told us that they worded it wrong on our copy so we ended up having to pay for work they didn't do.
8. The material they have on the floor in their show room is misleading, it's not what it will look like in your yard, they put some type of lacquer on it so it looks darker and shinier.

Overall very happy with our backyard only because the subcontractor did such an excellent job, but we would not recommend Greentree to anyone. If you decide to hire them please read the above and leverage the lessons we learned so your experience can be better than ours.

My back yard use too collect water now after the great work I can BBQ and enjoy the sunny days and no more water and the patio is great thanks Carlos

Don't use GREENTREE! Poor quality, inexperienced staff, terrible management, misrepresentation.

Will promise you the moon... great first impression... give them deposits and then watch out! You will not get what you were promised and what you rightly deserve for your money. And good luck trying to talk to someone about it.

I suspect many of these 10/10 reviews are family/friends or simply fake. This is NOT a good company as they present themselves. BE WARNED!

I could not be happier with my decision to hire Greentree Landscaping to do my back yard! Corey helped me to create my little sanctuary. His design ideas and personality made my decision to hire him easy. His team of Sebastian, Rob and Andrew were awesome! When weather permitted they were there early and worked until late. They were meticulous in every facet of construction and clean up. They are a great group of guys who take pride in their work and love what they do! I would not hesitate to recommend them to others. Thank you Corey, Sebastian, Andrew and Rob!

They did our final grade work. We have a infill property in Edmonton that had numerous issues that had to be addressed before the city would approve it. They took care of each one and I only found out after they were done how complicated it was.

They just finished our landscaping now so I am writing a review to say I would recommend them.

We had an amazing deck built by Greentree. We spend a lot of money and we're pretty worried when it got delayed, but now that it's built it looks amazing!

Worst company I have ever dealt with. All aspects of the project, from terrible quality of work, to unreturned phone calls, months of stress and promises unkept, to rude staff....to many bad things about this company to explain in this limited forum.

We hired greentree landscaping to fix the grade of our front yard. They did not accomplish the task but also made it worse. We got it inspected and told the grade was wrong by the city of Edmonton but greentree refused to fix the problem. We were told there was nothing they could do to help us. We now have to pay another company to fix what greentree has done. Poor and unfriendly customer service. Work will not be in a timely manner. Greentree does not care about customer satisfaction.

Terrible experience Designer Corey Cordeiro Owner Gordon Neustaeter Project started one month later than we were told, emails and telephone calls not returned to keep us updated. Several meetings cancelled at the last minute. Minimal respect shown for our time or schedule. We were promised Greentree does not start another project until ours was completed. Our project was to be 4 or 5 working days, it was completed in 7 weeks. Sloppy work included old concrete buried in the garden, fence rails buried in dirt, posts set incorrectly, and root balls on some shrubs exposed after planting just to name a few. Most plants and shrubs placed incorrectly, many not even in the correct beds. The final design plan was not on site and the plan on site was not followed. Greentree misrepresented what processes would be used, who was on their staff, how some materials would be selected and positioned and how something would be completed (most notably the grading). When things went wrong Greentree was unapologetic and accusatory. The concrete subcontractor was Tom, he communicated very well, answered emails and phone calls in a timely manner and would call if plans changed. I cannot recommend anyone use Greentree Oudoor Living.