called boss air HVAC as i needed someone to install a nest thermostat. i live in a condo and the thermostat set-up was not straightforward. craig is listed as a certified nest installer and had great reviews.
after a little bit of back and forth, we found a time for the installation. craig seemed to know what he was doing. completed the installation though wasn't able to get all of the fan speeds working. not his fault though as the system didn't allow for it.
he did think he'd be able to add some relays and fix the fan speed issue - which i thought was great. he quoted me a price. and a week or so later we set a date.
he did not show up for that appointment. nor reply to multiple calls over the next two weeks as i tried to find out what happened.
when i did finally reach him, he told me he wasn't interested in doing the job anymore. apparently he's also working in edmonton area (i believe) and has decided there isn't enough going on in the calgary area to warrant taking the job.
OK i can understand that - but let me know. especially since you were a no show for an agreed upon appointment. i had other contractors waiting for him to finish his job so they could do theirs.
so, if you are in calgary - don't contact him as he tells me he isn't doing work here. if you are in edmonton area, be aware that his communications can be spotty and follow-up potentially unreliable.
- Approximate cost of services:
- $150.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?