Thought I was maybe an outlier - then my neighbour went through the same awful service!
We had a flood in Jan 2019. Restoration 1 was recommended by the plumping company that came out. Restoration 1 did a great job of pulling everything out... but that's where the happiness ended. The entire restoration job should have taken maybe a month at most, but because of their constant bungling it took about 10 months - and it's still not complete, but they are so aggravating to deal with that I don't even want to see them ever again. The communication was hostile to non-existant (I was always very polite and soft-spoken). They took months to get back to the insurance company! They left parts of the asbestos-laden drywall on the floor. They lost an entire cabinet after it had been rebuilt. They somehow completely messed up the dimensions of the kitchen cabinets they were rebuilding so that it was about 4 feet short. To make up for that they got us an Ikea-style stand-alone cabinet that has since collapsed through normal use. The kitchen utensil drawers still don't fit properly. The drawer fronts weren't placed back on properly. The list goes on and on.
I was just so glad to be done with them I wasn't going to say anything until I heard they were hired by my neighbours, who experienced the same heartache - but luckily after hearing my story, they eventually went on to another company mid-restoration. Their new company fixed the entire thing within a week, after months of delay from Restoration 1. I feel I need to speak out so noone else makes this mistake.
Do anything BUT hire this company. It is a complete disaster.
- Approximate cost of services:
- $6,000.00