Shelf Genie Of British Columbia

I ordered 7 drawers for my mom’s 36” pantry cupboard so she could access everything easier. When I went to wash them down after the installer left, I got a bunch of slivers. None of the edges were sanded down, a lot of them were splintered (see photos). There was still sawdust in all the drawers. The glue on the underside of the drawers was hanging down like cobwebs. One of the drawers was actually cracked and broken. And the drawers / drawer dividers were all different depths/lengths. The pantry cabinet is the same depth from top to bottom so I am not sure why the drawers were different. They all had to be replaced.

So a couple months later we had to go through the whole mess again when they replaced all the drawers. Joseph was there with the installer to ensure there were no issues. I asked him if I could keep the dividers from the first set as consolation for the headache of going through this twice. He agreed. When they left, I again went to wash them down, only to get more slivers. Again, none of the edges were sanded down. Two of the drawers were an inch shallower then the others. The dividers were all different lengths, the drawers were different depths because some of the drawer fronts were slightly warped. When I tried to close the bottom drawer, it wouldn’t. The centre support was falling off the underside of the drawer. This was supposed to be the heavy duty 200 lb max load drawer.

The assembly of the drawers was a bit better and the corners weren’t splintered this time, but definitely not the good quality I had expected from the samples Joseph had shown me on the consult meeting. Photos (attached) were again sent to Joseph of all the issues. We arranged to have him come back to fix the broken drawer. I told him I’d sand the drawers and dividers down myself as I needed to get my mom’s food put away so she could function in her small kitchen again. When he came back to fix the broken drawer, I asked why he allowed them to be installed when they were still not finished properly. He said I didn’t need to touch the rough edges, only the top, so the edges didn’t need to be smooth. Um, what if there’s a spill and they need to be taken out and washed? My mom is elderly. Is she to remember that she can only touch the front centre top of each drawer as anywhere else can cause injury. I guess the first time she bleeds like I did, she’ll remember - hopefully. What company does that, especially to seniors?!

So apparently that’s as good as the product is going to get and clearly is not the quality of the samples he shows potential clients. This is actually my first negative review on any company or product. Photos say 1000 words and potential customers need to know what they’re getting.

I am totally stoked about these organizers. I can't believe how much extra space we now have in our laundry room. We went from 3 nearly useless shelves to a stack of full extension shelves. The kitchen is equally impressive. I can now reach the back of an awkward blind corner cabinet that was completed wasted space. I already have ideas for what's next.

We are really happy with our Shelf Genie cabinets. Every step of the process from initial contact to the end of installation was efficient, on schedule and remarkably pain free! I am especially happy with the corner cabinets. On installation I thought they looked alot smaller than the old carousels but in reality they hold more and are WAY more accessible.

Thank you so much. My rollers drawers are excellent. I wish I had done this years ago. The work was done quickly and perfectly done. Thank you again Connie B

The installation was completed on schedule and the quality of hardware and woodwork exceeded expectations. You can find pull outs at a lower price but you might regret your decision.

Excellent design and great workmanship. I shall enjoy it for many years to come. Love it.

We visited the Vancouver Home Show last year and there we had an informative discussion with Caroline Vincent of Shelf Genie. We purchased cabinet inserts and then arranged to have our kitchen cabinets resurfaced. Granite Restorations called to arrange timing to come to our home and have the cabinet doors removed and then the new cabinets and handles installed. Steve's work was fantastic - doing all this work plus some extra 'touches' that really made a huge difference. We cannot praise Steve's work enough - he was far beyond excellent!

Once this was completed, James arranged a date to prepare the work needed to have the inserts installed. James prepared and inserted the the ShelfGenie products into our bottom cupboards. His work was very excellent!

We highly recommend the suggestions and work of ShelfGenie and Granite transformations.

I could not ask for a better installer, James was a true professional and all the work was completed just as promised. The shelves glide so quietly and move easily in and out. This will be a great help to my life. I will no longer have to struggle with extra pain just to get something from the bottom or back of the shelf. I highly recommend this product and believe it was worth every dollar spent. Thank you James

We are very happy with the changes Shelf Genie made to our existing kitchen cabinets. The new pullouts are much easier on the back, and we can fit more items in each cabinet. Rick, our installer and Shelf Genie rep., did a great job, especially with some challenges that arose from the original installation of the cabinets.

I was so very pleased with the quality of the shelving and the GREAT service provided by my installer!!!