Adrian's Water Softeners

Call Adrian as I was totally with out water, 3:30 pm and he was there b4 6:30, softner had ruptured internal flush beads through out my plumbing system. He quickly got water flowing, cleaned out faucets, and taps then replace 3 ball cocks in the toilets. Then installed the new softner that he had to pickup along with the ball cocks. He was all cleaned up and out of my place by 9:30. Must say I was really impressed. I would recommend him for water softeners in a heart beat.

We called Adrian's water softners on a weekend to come and replace our old reverse osmosis, Adrian explained how the system works in great detail!! We would definitely use him again and recommend him to anyone looking for reverse osmosis for better quality drinking water and it tastes amazing.

Adrian was a pleasure to have replace my water softener and RO system. He was punctual, kind and very considerate. We appreciated his concern with our issues and were impressed on how much he cared about our company. I would recommend Adrian to everyone.

If you are looking for a water softener or reverse osmosis you definitely want to call Adrian. His products are made by Excalibur in Barrie Ontario so Canadian built and you get all the warranty you need. Professionally installed too.

Not only did he install my water softener and reverse osmosis but he took a way my old softener. Thank you Adrian for your hard work!

It pains me to write this review however I feel it necessary. My husband and I hired Adrian a few years back to change our RO system. He also advised us that our water softener system was not working efficiently and suggested for us to change that too. We hired him to do both jobs And continue to call him every few months or so to change the filters in the RO system.

Adrian would not respond to questions like can he add a remineralizing filter to the RO system?
I ended up buying a countertop santivia water jug.

In the last few weeks, our RO faucet would have a very low flow and it tool 10 minutes to fill a pot of water for cooking. I tried calling Adrian for 2 weeks, also text messaged him and he did not reply.
Finally on Friday last week he answered his phone and said he was really busy but would come at noon the following Monday. At noon he didn't show up.
I called and messaged him and he replied 2 hours later that he would be here at 4. At 4 he didn't show up.

I called him and was rejected to voice mail. I messaged him with real concern as it is strange behaviour, with no response.

Finally I text him that I would be taking my business elsewhere since he does not honour our appointment time or respond to my calls or messages.

Finally he started calling back and even showed up at my door the next morning (today), while I had the new company I hired here writing out the contract.

I have to replace everything he installed.  The water softener system doesn't work, all our water is hard (over 600 tds) and it is so bad that my bathroom faucet handle just broke right off because of the corrosion.  It has been using way more water than needed to cycle the system thus our water bill is through the roof.  Also, the RO system itself is outdated.

He may have been cheaper but you get what you pay for.

I'm one disappointed customer who is no longer a customer of his.

Adrian came with his son to install the Excalibur water softener last week in Waterloo. The son kept slamming our door every time Adrian asked him get something from his van. Adrian just plopped the water softener totally in unorganized space rather where he took the old one out from. To fix this problem, he just twisted the water softener to the right and now all the pipes are twisted. Then he squeezed the drain pipe into my laundry drain pipe which is 1 1/2 inch and both pipes are so squeezed that it would have caused it to over flow when using the laundry. I could not take the pipes out with my strength so I called him to take it out and fix it properly. He said he will come over but still no sign of him and not responding to my calls. The unit have 7 year warranty that he will not honor since he wont respond to my calls. I DO NOT RECOMMEND ADRIAN'S WATER SOFTENERS. I will be calling Excalibur now with this issue.

Adrian was very good, he was done in less then 1 hour, and showed me how to use it. He also cleaned a spot, and put it in the best spot. He answered all my questions, and took the time to fill it with salt.