After 10 years of water entering our cold and several companies offering an opinion on what the issue was (and several refusing to even look at it) Steve cane by and did an extensive review. Steve explained the process of what The issue was and what needed to be completed And sent pictures through the entire process to update me on progress. It was late November and he guaranteed the job would be finished by Dec 24th. Steve and his associate (Samantha I believe) were always courteous and professional, cleaning up every evening and when the job was complete everything was left as before. No longer have any water issues and will be using Clayson in the future and have already recommended to others.