Thermo Cool Mechanical

The diagnosis was one day and the new unit arrived 2 days later. Excellent, and polite service.

I would caution anyone - home or condo against using Thermocool. Thermocool was the licensed contractors for my building. Thermocool came in left me a card that said my heat pump/ AC was not working. They stated the heat pump/ AC was blocked and hence could not be fixed at that time. Thermocool came back 2 weeks later and stated that it was working - without doing any sort of service in between. When I called, Thermocool’s Tina was excessively rude and told me that their records indicated the unit was working both times they visited, which was not true. Thermocool has since lost the contract with my condo, due to several similar complaints made to building management. Again, I would caution anyone - home or condo against using Thermocool.

Through and knowledgeable. Very friendly timely and practical service. Highly recommended. They seem to understand the product and scope of work very well.

After many unsuccessful calls to other companies, I made an emergency call on a sunday night and Pina and Angela are really nice & helpful. I am truly taken back on how kind they are on a sunday night!! They immediately helped to dispatch Josh who comes within an hour. Josh tried his best to help fix the unit but at the end, it was confirmed that there was a leak in the unit and a bench test was required. I told Angela that i would prefer a new unit ASAP as it happens to be the hottest days in Toronto so far. She was really helpful and get me a new unit the next morning.

I also need to write a good note about the technician Josh who comes in to do the job this morning. Not only is he professional, he is trying to finish his job on time, he takes the time to explain to us how to maintain and protect the unit. He is very knowledgeable and honest. This is a great company that i will highly recommend

One thing to note is that many companies doesn't service condo heat pumps so you have to get to the experts and thermo cool is one of the them.

Great customer service, very helpful & responsive!!! Everyone is very professional and helpful! Highly recommend!!

I contracted thrermo cool 3 times and each time they were very responsive and diligent. They come and do the repairs in a timely manner. A little costly but worth it.

Our Tenant sent us an email to say that the AC wasn't cooling in our Condo downtown Toronto.
We called Thermo Cool Mechanical & Rajpreet (Raj) Atwal from Service Department was very helpful.
She did her best & assisted in confirming a service call for a few days later.
The technicians arrived on time & had to take the compressor away for a bench test.
The results of the Bench Test were conveyed by Pina who works in the Dispatch department of ThermoCool Mechanical.
We had the option to Repair or Replace the AC/Heat Pump
We decided to replace the AC/Heat Pump and Pina went out of her for us.
A new AC was purchased and this morning David, technician from Thermo Cool installed a new AC/ Heat Pump. Our tenant sent me and email to say that David was very professional, the condo was finally cooling.
It's been a pleasure dealing Raj & Pina & I will certainly continue using Thermo Cool Mechanical thanks to their pleasant customer service skills and David's professionalism.- Nutan Poole
nutan.poole1@gmail.com
30Welligton
M5G 1S3

I will never use this company again. My unit was removed from my condo. They are demanding a "return fee" of $90 plus tax to return it to me. I was told by the technician that the unit could be repaired. A "bench test" was done at the shop - an additional cost of $85 plus tax that I was not told about. The cost of repairs is almost $3,000 plus tax and is "highly not recommended".

Coincidentally, the cost of a new replacement unit , which they were recommending - their in-house brand - was almost the same amount.

When I informed them that I would have someone pick up my unit, I was told that it would not be ready for pickup for another day because there was not a single technician in the shop! This supports the view that this company wants people to purchase new units and not have them repair anything. The Manager chose not to call in a technician to get my unit ready for pickup any sooner.

This is the level of customer service provided by this company. It is unacceptable.

The heat pump stopped working after 4 years in my 4 years old condo. After much frustration, I called a technician from another company who told me that I needed to get a new heat pump so a friend recommended Thermo Cool Mechanical. I called them, got a quote and had them supply and install the equipment. The technician, Brandon, arrived on time on the day of the appointment. He explained in simple terms what the problem was with the broken heat pump which made sense to me for the first time. He continued to explain what he was doing during installation. When he finished the installation, he explained in details how to operate the heat pump. I was very impressed with Brandon as he was very knowledgeable and more importantly, how he explained the mechanics in simple terms. I called my friend and thanked him for his recommendation of Thermo Cool Mechanic and I will use them to do my annual maintenance.

My a/c cut out and I had an idea of what it could be but had no idea who to call to come fix it. There was a sticker on my heat pump with Thermo Cool's info so I contacted them on their website. I had a quick response the next morning (I contacted them originally at night). While making arrangements to have someone come to look at it, I was given the hourly rate and told that parts would be extra and told that they would call an hour ahead of when the technician would arrive. I called the morning of the appointment to find out where I was in the lineup of the day's work (their suggestion). They called me to let me know that the technician was held up at the first appointment and then again when he was on his way to my place. The technician was fantastic when he showed up and told me the possibilities of what could be wrong and what steps he would take to find out what the problem was. Thankfully (for me) it was a minor issue and easily resolved. All in all, it was GREAT service!