I wanted to write this review in regards to a service call today to replace my kitchen faucet
The plumber who arrived Adrian was prompt and courteous and followed Covid protocol
Although it appeared to be a little more complicated a procedure (as it seems to be most times) Adrian was able to provide knowledgable advice and went out of his way to complete the progect I am very pleased Finding a reputable service company and a trustworthy plumber as I have deserves mention

We had an issue with our basement drain. One plumber suggested we go to a straight dig repair that would have cost us over 6K. We wanted a second opinion and were fortunate to have Adrian come out from Gold Medal. Adrian walked us through the steps and the logic between the issues. In the end we were able to solve the problem for approx. $1500.

Called because we discovered a leak in our basement, suspected powder room toilet. Was given a next-day appt but got a call saying they could send someone same day. Shawn arrived, diagnosed the problem with the toilet seal, and had the repair done and left the powder room cleaner than he found it! Polite, knowledgeable, honest and up front with pricing - absolutely made my day and I'm already going to have them back for some preventative maintenance. Thanks!!

Thank you very much for the quality work, everything was done perfectly, there was a dismantling and installation of washing machines in not very simple conditions, the boiler was revived. Everything is very neat and professional. Now, if necessary, we will only contact you. Thanks for the great work.

When your drain backs up unexpectedly and the estimate is something you weren`t planning for this had all the making for a miserable day. The problem was resolved professionally and efficiently. Adrian impressed me with more than his excellent plumbing knowledge. Adrian impressed me with his character. What else can you say about a young man who got into plumbing as a means to bring water to underprivileged children in Developing Countries? My pocketbook is a little lighter but I am better for meeting such a quality person!

I called Gold Medal on a holiday weekend, in the evening, and they picked up! The Customer Service Rep was polite and highly effective in booking an appointment quickly and also in referencing my client file. The service technician (Adrian) came out promptly the next morning and immediately diagnosed the problem, which was actually two separate problems as it turns out. He worked carefully, quickly and competently to repair my sink drain and also to change the valve to the dishwasher. Adrian was professional and friendly and really seemed to know and love his trade. I was thankful that he offered me a Senior's Discount, and his fine work really gave me peace of mind. Thanks Adrian & Gold Medal!

I called them in to fix the shutoff valve for my exterior tap and our en suite shower faucet which were leaking badly. Adrian called and arrived in the window agreed to and was training Ben which I was ok with. They offered 2 options for the shower faucet which had been repaired twice before so I agreed to replace the entire assembly with a new Moen rather than fix the existing one for a third time. They did both jobs quickly and were awesome to deal with explaining everything as they went. Sadly, things went a bit sideways once we turned the water on as there was a slow drain in the powder room which flooded a bit and we found the main shutoff was also leaking so it needed to be replaced as well. Adrian was fantastic, called the city and stuck it out until nearly 2am to make sure everything was good before leaving. I checked the seals in the morning and no leaking from either one. I highly recommend this company as they are very customer focused and care about getting the job done right so issues do not happen again. If I need any plumbing in the future I will definitely be calling them and asking for Adrian!

Great company with valuable employees! Adrian came to our home investigated the job and gave a full explanation of costs and scope of job which included a free inspection of our lines! Our installer Ivan was professional, clean and efficient with the project.
During our inspection we found a major issue which although a surprise was a needed fix. They worked with us on cost for the fix, which we had our cost validated by neighbours who had same issue in the past and paid significantly more.
The team was very clean, professional and ensured we were happy with the result at the end of the day! We will be sure to use Gold Medal Plumbing again for any of our plumbing needs!

I had a copper pipe in my garage supplying my garden hose. It would hold water and freeze and then burst during the winter. Adrian came out within a couple hours of my call to Gold Medal. He was courteous and professional. He removed the copper pipe, put in a new PVC line and installed it on a slope so that it would drain and not hold water. Hopefully this will solve my problem next winter. Adrian is a credit to the company. He was friendly and tidied up after himself. The only thing I would say is that they are a bit pricey, but if it solves the problem, I am OK with it. I would recommend this company.

Adrian quickly diagnosed the issue and repaired it our satisfaction. We appreciated how he arrived with gloves, mask, foot covers and frequently used hand sanitizer. We did find the repairs quite costly but he was here for several hours and it was quite a big fix. This is our second time using Gold Medal and would highly recommend them.