First purchased high end chairs movie through them (7). Had them delivered and had issue with the measurements (wrong measurements on the best buy website). I was worried that I would have to 'fight' to get a refund. Quite the opposite. They (Eastporters) were super accommodating, professional, and very helpful. They were responsive and a pleasure to deal with. I then went to their office to view their screens, equipment etc.... Their staff were the most knowledgable, insightful, helpful, low pressure sales people I have ever met. They have a great set up and are super knowledgeable about their products. They are not sales people, rather they are product experts - which is what you want if you are spending $20K+ on a home movie theatre. Yet I feel that even If I was spending less I would still receive the same great service and care. They were just awesome to deal with. I ended up purchasing full 9.1 surround sound (Marrantz), fixed wall mounted screen, in-wall speakers, projector (JVC), amps, subs, wiring etc.... and hired them to install.
Their instal guy (Ryan) and his team were amazing. They did everything 100% perfect. Clean work, SUPER knowledgable... and had the right attitude that unless I was happy- the job was not finished. Well, they exceeded my expectations 100%. I would use them and buy from them again... I would highly recommend them with the highest customer service rating!
Forget every-other place you are thinking of buying from (I did my research and went everywhere - so I can save you the time and energy) and visit east porters. Staff 10/10. Service 10/10. Pricing 10/10. Product knowledge 10/10. Instal 10/10. Customer satisfaction 10/10.
Great job Eastporters!. Thanks for an amazing Theatre Room! Super happy and everyone I have show it to is super impressed! But most of all I am very detail oriented and particular about every last detail. You hit it out of the park!!!
(Note: this is a real review. I did not receive any discount, compensation or anything to write this review. A good business, that works hard and delivers deserves all the support and recommendations in the world). Great job guys!. Thanks for an amazing Theatre Room!)