Do not contact this company!!!! Save your time and money (and lots of stress!) Bought windows for my home about a year ago and right from day 1, we were not happy with the windows. The windows that were installed were not what we wanted and we can't even leave them open overnight as they can be easily opened for any intruder to come in (only locks in the closed position). I realized that there was nothing I can do and decided to have them replaced in the future. Fast forward to the last few months I noticed that a couple of my windows won't stay locked anymore. I called the office to have someone to come fix it and was told that I needed to put in an email request for service. I did so, only to have no one respond at all. I then called them back and the same lady told me that there was nothing that can be done. I asked to speak with the owner and left a message for him/her to call and again nothing! No one has called me back and I'm stuck with crappy windows. Do not use this company unless you want cheap quality windows that break easily and then have go through aggravation when no one comes to fix them.