From the beginning it was a great experience. I spoke with the owner on the phone during our first contact and scheduled a measurement that occurred the same week. The windows were delivered and installed on their scheduled delivery date and we hardly noticed the installer was even there. Everyone involved thorughout the process from the salesman to the installers were very polite and courteous and attentive to our needs. They were very knowledgable and responsive to all of our questions and we had a lot. For the service they provide to the quality of work and lifetime warranty with their products their prices couldn't be beat. Thank you windowrama and the whole team.