Windowrama saved the day. They upgraded me to a better window then what another supplier had originally sold me, and gave me their best installers. From start to finish they were upfront about cost, tax, etc. During the sales process (my 4th window demo so I knew what they were saying by now,) It was obvious that the Windowcity window was a better window than what I had previously selected.
During measurement and installation: They sent their installer Andre, who did a fantastic job and was very courteous, professional, and respectful of our time (and need for some degree of privacy since they were there two full days.) During measurement I asked about having the cedar boards wrapped in the aluminum wrap they use around the window sills. Andre strongly discouraged me from doing so saying it would look awful. He was right, it would have, I saw a house down the street that had it done and it would have looked bad. The quality of installation they did on the wrap and windows was top notch. Period.
After the sale: I had ordered nickel hardware for my sliding glass door and what arrived was all white. Paul, the manager, was quick to order the right hardware and he himself showed up to install it. While I'm disappointed I didn't get the nickel handle for the screen door, or the silver kick trim as ordered, I am satisfied overall.
Overall great experience and I will use them for cement fiber board siding when I'm ready. But I would like the window concern addressed first.
- Approximate cost of services:
- $8,500.00
- Company Response
Hi Vince, thank you so much for those wonderful words it was a pleasure to work for you.