Amj Campbell Movers, Moving And Storage

Moving & Storage
9924 River Road Delta BC V4G 1B5
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Amj Campbell Movers, Moving And Storage
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Reviews for Amj Campbell Movers, Moving And Storage

Average customer rating:
8.6 10 (19 reviews)

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Bob in Langley
Bob in Langley
1 review Langley, BC
8/10

House Move.

Moved 2.5 Kilometers from a 3 storey townhouse to a 2 storey townhouse.
Movers were on time, took less time than planned for, were
polite, professional and efficient. The movers worked to make our move successful and their efforts paid off.
There was a minor issue with a piece of furniture that the company dealt with in a timely manner.

Would certainly use AMJ Campbell again and would ask for Tara Mullin and the moving crew managed by Boris. Obviously would have no hesitation in providing Tara's contact info to other people considering a move.

Well done!

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Company Response

Thank you Bob for your kind words on AMJ's service and our hard-working moving consultants and crews! Very pleased to hear that your move was completed in less time than anticipated and that your claim was handled quickly and to your complete satisfaction. The fact that you trust us enough to refer us to your family and friends is high praise indeed. Much appreciated!

Edith from Vancouver
Edith from Vancouver
1 review Vancouver, BC
10/10

Moving Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Hello Tara,

To confirm our telephone conversation, today, THANK YOU, to you and your entire AMJ Campbell Team.

The packer, Christine, was excellent. She arrived on time for the appointment, was very organized and obviously very experienced. Christine worked well with my friend (the client) and it was a great help to have her prepare the larger items for the move.

On moving day, the AMJBC team (3 men) arrived punctually. The driver had parked the truck behind the apartment building, as pre-arranged with the Strata Council Office. Once another friend re-confired one elevator could be used for the move, the elevator keys and building keys were given to your team. Both my friend and I thought your team worked efficiently and methodically and in a timely manner. On arrival at the building, your team again worked well and quickly to deliver everything to the new apartment. We especially appreciated the team's help in reassembling the client's bed. By the time the paperwork was signed and your team left, we felt comfortable that our friend (the client) would get a good night's sleep.

Tara, it has been a pleasure meeting you, speaking with you and having AMJ Campbell as the moving company for my friend (the client). I will not hesitate to recommend your company to others who may need a quote and/or assistance with a move locally or long distance.

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Company Response

Dear Edith,
Thank you for choosing AMJ Campbell to assist your friend in his recent local move. So great to hear that you were happy with every step of the process from the initial moving consultation with Tara, to the packing expertise of Christine and her team and through to the transportation and reassembly of household goods at your friends new home. We recognize that moving can be a very stressful event and take pride in our ability to provide professional and courteous service to help ease some of that stress for our clients. Warm regards to you and Happy Holidays!

N E from Burnaby
N E from Burnaby
2 reviews Burnaby, BC
8/10

Good crew for moving

I wanted a professional mover as I had lots of bad experiences in the past and hired this company based on the reviews here at 9.9/10 at the time.

The sales rep was friendly when she came out for the estimate, but not always available; I had phone and email tag the week leading up to the move. I had asked for a 9am start time, was told they would show up 830 - 9 by dispatch, but 9 - 930 from the sales rep, and they showed up at 915 on site (at the condo), but didn't phone me, but the clock had started for the hourly rate. A phone call would've been nice.

However, the 3 man crew was professional, had lots of years of experience. I was watching them, and they would not always look at my box labels (fragile, do not stack, this way up) during load and unload. I found several boxes not upright. However, nothing broke and it took a little longer than expected for a 2 bedroom condo (6 hours), but it was less stressful than how other movers did the job. After feeling confident about their care and attention to blanket wrap my fragile glass furniture and mirrors, leather dining chairs, etc., I was more relaxed during the unload.

They did not have a marked truck, which I found interesting, because this is a big company.

At $140 an hour for 3 men, 1 hour mandatory travel time, $25 admin fee, and bonus Aeroplan Miles, I was happy with the move even though it was more than I had originally wanted to spend.

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Company Response

Dear NE,
Thank you for taking the time to post a review of our professional moving services. We really appreciate the opportunity to respond to your concerns. So glad to hear that you were happy with the in-home estimate that was done by one of our moving consultants. As you can appreciate, they are very busy in and out of customer’s homes providing moving consultations and are not always available to answer the phone. It is our company policy though that a phone message will be returned within 4 business hours. To explain your concern about start time, we charge a half hour of travel time from our warehouse to your home in the morning (and half an hour from your new home back to the warehouse at the end of the day). Sometimes the heavy traffic of the Lower Mainland causes delays in arrival time but you are only charged 30 minutes travel each way. The crew arrival time is noted on a confirmation letter that every customer receives and you also receive a phone call the day prior to advise arrival time. We guarantee arrival time will be within half an hour of that one hour arrival window.
Thank you for acknowledging the hard work of our professional crews and the fact that nothing was broken during your move. The crews will always try to be aware of signs or labels but sometimes during the busy process of loading/unloading things can get overlooked. Rest assured that our crews are always extremely careful when loading and as long as packing has been done properly, nothing should get broken. All of our crews are experienced, full-time, background checked and work exclusively for AMJ Campbell.
Regarding the time your move took to complete, an average 2 bedroom condo to condo move will certainly average 5-6 hours. Always feel comfortable though contacting your moving consultant after the move. He/she would be more than happy to review your estimate and final billing and talk to our crews to see if anything unusual happened to extend the time.
All of our moving vans are currently being repainted and new AMJ logos applied. I’m sorry that the van provided for your move was one caught in the middle of this transition. Again, thank you so much for choosing AMJ Campbell for your moving needs. With so many moving companies to choose from, we really appreciate your business.

Ben M. Santos in Langley
Ben M. Santos in Langley
1 review Richmond, BC
10/10

Moved from house to condo.

This was not the first time we contracted a mover. We were happy in previous time. However, AMJ was wonderful! Debbie did the estimate in writing; organized the time and assured us that they we will be out of the house before noon (contractual agreement with the house purchaser) and be at the condo at noon. Time was critical as there was another moving on same day at the condo complex. The truck with the crew arrived on time. They carefully prepared the furniture and fragile items before loading in the van; unloaded at the other end with care. They were done on promised time. That was impressive! However, the move maybe great, but thing could happen. The back mirror in our China cabinet cracked during the move. It was one of the crew who noticed and brought it to our attention. They admitted responsibility (we did not see the crack and they could have just walked off, but did not! Very impressive!). After a couple of days, the glass repairer phoned and arranged time to fix the glass. Done! Kudos to AMJ! Will not hesitate to recommend them to others!

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Company Response

Dear Ben,
Thank you so much for taking the time to post this review of our moving services! We recognize that simple things like arriving on time and keeping our promises go a long way to alleviate the stress of moving, while earning your trust for future moves. Sorry to hear that some damage occurred to your mirror - thank you for understanding that despite our crews always handling your household goods with the utmost care, sometimes things happen. Glad to hear that your mirror was repaired quickly and to your satisfaction and that you would recommend us to your family and friends! Best regards to you!

Leila_Jeipi in Kelowna
Leila_Jeipi in Kelowna
1 review Kelowna, BC
10/10

Moving household from Vancouver to Kelowna

Earlier this year we moved our 20 ft overseas container with Kehrli & Oeler from Switzerland. Their agent in Canada is AMJ Campbell. This company really made every move extremely easy for us. Everything went so smooth, administration and at the customs.

AMJ Campbell also brought our container into the storage facilities in Richmond. The guys did an awesome job. Now they
moved our belongings from Richmond to Kelowna into our
house. Again, everything went great. Many thanks to Janet Delaney and Tia Stevenson at the office. They coordinated our international and local move and kept us always up to date. Also a big thank you to the moving guys, especially Colin and his crew - they were always on time and took real good care of our belongings. Everyone at AMJ did an excellent job. This is the 4th time that we have worked with this company and we would certainly recommend AMJ Campbell to family and friends.

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Company Response

Dear Leila,
Thank you so much for once again trusting AMJ Campbell to assist with both your international and local moving needs. It's so gratifying to know that you received consistent, great service from both our administrative/office staff and our front line crews. Best wishes in your new home in Kelowna!

Norm in Langley
Norm in Langley
1 review Langley, BC
10/10

Delta, BC

AMJ Campbell made two moves for me recently. One was a shipment of furniture to Ontario and the other was a move of goods to my new address in Victoria. Debbie Butschler, Moving Consultant for the company was thorough and very helpful in all the logistics involved in the two shipments. Leon and his crew who moved the goods to my son's home in Ontario arrived within the stated time period and were very professional and efficient in all aspects involving the move. As an aside, when truck arrived my two and half year old grandson was awestruck. Leon let him sit in the driver's seat and blow the airhorn. A very nice gesture and indicative of good customer service. For the move to my new address in Victoria Randy and his crew just as professional. Randy contacted me twice to keep me up to date on the arrival time and when they did arrive they were efficient in offloading all the furniture and other goods as well as reassembling that which needed to be done.
Moving can be very stressful particularly for two moves being conducted in a short period of time but the people at AMJ Campbell were a delight to work with and completed both moves with no problems.
I would not hesitate to recommend this company to anyone needing to move locally or long distance.
Norm Shoemaker

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Company Response

Dear Norm,
Thank you so much for taking the time to provide a review of AMJ's moving services! I'm so pleased that both the long distance and local moves went smoothly and we were able to make both moves a little less stressful for you. Happy to hear that your grandson was pleased too! Best wishes in your new home in Victoria!!

cynthia from Langley
cynthia from Langley
1 review Vancouver, BC
10/10

Move from Vancouver to Victoria BC

Had the best loading and wrapping of furniture experience ever. The movers were polite and funny and they worked very hard--no elevator--lots of stairs and never a complaint. Treated my furniture nicely, with respect and even made friends with my shy dog! Highly recommend!

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Company Response

Dear Cynthia, thank you so much for choosing AMJ Campbell for your recent move and also for taking the time to write this referral on HomeStars. I'm so glad that you were pleased with the moving service you received. Best wishes in your new home!

Steve from Vancouver
Steve from Vancouver
1 review Vancouver, BC
0/10

Office Move

Terrible service. They were supposed to move an office equipment but on the day of the move said "you have to take it apart", even though the guy who first came to give the quote specifically said AMJ would take it apart. We eventually took it apart ourselves but then they refused to come move it. Basically they refused to believe us or comply with their promises, changed their story around whenever we confronted them with facts, just overall very poor customer service and acted like bullies. Will NEVER deal with them again.

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steve in north van
steve in north van
2 reviews North Vancouver, BC
8/10

moved our home locally

the movers were polite, friendly and hardworking. the came in around estimate. there was minor damage to walls - minor scratches and a broken dish or two. we didn't feel there was damage out of the ordinary for a move. our move was difficult - steep stairs. poor guys!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Amj Campbell Movers, Moving And Storage

AMJ Campbell Movers, Moving and Storage have been moving people into their new homes since 1934. With 80 years of experience, your next best move should be with Canada's largest mover. AMJ Campbell Movers, Moving and Storage. Visit http://www.amjbc.ca/

Services:Local and Long Distance Residential Moving, International Moving, Packing, Unpacking & Put Away Services, Short and Long Term Storage, Express Vault Moves, Office and Industrial Moving, Corporate Relocations, Supplier of Packing Materials

CATEGORIES
Moving & Storage
SERVICES
Local and Long Distance Residential Moving, International Moving, Packing, Unpacking & Put Away Services, Short and Long Term Storage, Express Vault Moves, Office and Industrial Moving, Corporate Relocations, Supplier of Packing Materials
SPECIALITIES
Canada's largest coast to coast moving company providing exceptional, personalized service. AMJ Campbell is the largest Canadian agent for Atlas Van Lines.
WEBSITE
http://www.amjbc.ca/
YEAR ESTABLISHED
1934
MEMBERSHIPS
Better Business Bureau Accredited Business since 1982
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.