Very friendly and professional. Moving out of our previous home was ok. The issues were regarding the move in and afterward.
Movers were unorganized. There was no forethought planning in how the move would unpack. They dumped everything in the house (we could barely move around) and just kept bringing stuff in instead of placing it where we directed.
We have a king size 4 poster bed and I am the first to say, it's not an easy piece to pack/set up but only half the screws were placed and the wood was damaged in several places. The bed was not sturdy and made a lot of noise if we tried to use it (squeezing, clunking). The same
story goes for my husband's office furniture.
The pieces configure into a horseshoe shape with a cabinet on the back desk. There is an extender piece that joins the front desk to the back and it was not secured properly. It collapsed when my husband applied minimal pressure on it as he reached for a book on the back shelf. It completely tipped and caused him to fall from his chair onto the floor!
Please check out the photos.
Needless to say I called and discussed what we were finding and they sent one of the movers back to fix things. He secured the bed by putting in extra screws not at all where they should have been originally. So...this made the bed feel more secure but you couldn't move while you were on it without it making terrible noises AND it looked like hell! Same with the desk. Screws were stripped and wood was busted off around the screws, wood chips on the floor......on & on!
We called a couple more times to no avail so we decided to make a claim. The furniture wasn't 5 years old yet, and they DECLINED our claim!!!!
- Company Response
Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We will begin a process to review and resolve your concern immediately and should you have any additional information that you would like to provide, please send directly to me at firstname.lastname@example.org
Many thanks, Charlotte