Shipping from Canada to Europe. Upon initial contact they said shipping should be completed in 5 weeks or so. This was no promise but I thought 2 months should be sufficient. Now after 2 months, having paid the full price, we have no news whether our household stuff were even loaded to container, let alone shipped. The contact person can't seem to reach the International Group of their company, so we suspect that we would never receive our stuff, and they can probably drag this on indefinitely so insurance won't have to pay for our loss.
- Company Response
Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We will begin a process to review and resolve your concern immediately and should you have any additional information that you would like to provide, please send directly to me at firstname.lastname@example.org
Many thanks, Charlotte
General Manager, AMJ Campbell Inc.
Tel: 416 998 1319