AMJ Campbell Movers, Moving and Storage

Moving & Storage
Delta BC V4G 1B5
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HomeStars  >  Moving & Storage in Coquitlam  >  AMJ Campbell Movers, Moving and Storage  >  Great packers/unpackers, terrible customer service
Private User
Private User
Private User reviews Comox, BC
2/10

Great packers/unpackers, terrible customer service

We moved from Winnipeg to Comox, and had AMJ store our furniture in Wpg from May-August. Company was great packing. We were quoted $9K, and it ended up being 3K MORE than our quote! Customer service once our household items were packed was horrible. We purchased a house in Comox, and notified AMJ of our date of possession 6 weeks prior to move-in. We were not given a specific date for our furniture to arrive, other than a 10-day window beginning a day AFTER we moved in!! We sent numerous emails to inquire as to whether our items had left, or when estimated arrival would be. All were answered by Pam, our contact in Wpg, who would only say that she didn't know yet, or couldn't tell us a date. After our date of possession, she advised that our furniture "should be arriving" the following week, "Friday or Saturday," and that we'd get 24-48 hr notice from driver. When Friday came, we'd heard nothing, and had to aggressively inquire as to when our items would come. There seemed to be no way of tracking the items. Toward the end of the day, Friday, we were notified that our items would arrive the next morning, and they did. The guys that delivered our items said that the'd only reveived notification about the items the previous day. We felt that this leaving us in limbo about when our items would arrive was extremely unprofessional! $12K is A LOT to pay - $3k OVER QUOTE - for that kind of shoddy customer service and poor, unprofessional communication. They also damaged a fire pit and outdoor table - used packing tape on our fire pit, which stripped the finish, and scratched an outdoor table. They also would NOT unpack and reassemble items such as mirrors or a coffee table that were PACKED by AMJ, unless we unpacked them first! We would not recommend AMJ for a long-distance move.

Approximate cost of services:
$12,000.00
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