ADT Security Services

I cancelled back in May. Despite numerous phone calls and countless hours on hold I continue to be charged each month. The cost above is the monthly fees that I have been charged since my cancellation.
At first I was told I had spoken with the wrong agent. Then I was told that I would be cancelled effective immediately. Then I was charged again. Then I recieved a note saying that I was getting credited for $80(ish). When the refund didn't go through, I called again and was told they were putting a "rush" on it, and that it was actually for only $30, because part of it was applied to notice period (?). Each time I call the agents claim to help me but then actually do nothing. The agent that told me that I had spoken to the wrong agent was not just rude but also unhelpful.
There are better options out there for personal security. Don't even give these guys your home number. I still get automated calls telling me that there is a communication issue with my service box, which has been disconnected since May.
Currently am waiting for the supervisor Jarrod to call me back, as apparently he doesn't work on Wednesdays.

We have had our home secured by ADT for the last 15 years. We installed the door and window sensors as well as a noise sensor in our basement. This, combined with a deterrent sign at the front of the home makes our home secure and gives us great comfort about security and protection every time we leave our home.