Alberta Home Services

Carpet & Rug Cleaning & Repairing
3343 44th Avenue SE Calgary AB T2B 3K6
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Alberta Home Services

Average customer rating:
9.2 10 (84 reviews)

Sort by

Peter
Peter
1 review Calgary, AB
10/10

Quick, professional, reasonable, trustworthy

Saleem arrived when he said he would. Very professional demeanour with mask covering. Clearly reviewed and clarified what I had asked for, after getting a tour of the area to be cleaned. Got right to work. Careful with his equipment. Worked the whole time and ended by explaining the time needed for everything to dry and what I should do. Prepared with his paperwork and payment was quick. Even had protective covering on the ground under the company van. Very satisfied. Made sure he explained where there were stains (which I knew about). Will use again. Thank you Saleem.

Was this review helpful?
Company Response

Thank you Peter! :)

Deb
Deb
1 review Calgary, AB
10/10

Very impressed with Guni!

On August 12, 2020 Alberta Home Services sent Guni out to clean the carpets in my home. I had leased my home for the prior 1.5 years and it appeared the tenants had let their pets use the house as their bathroom. I had spent 20+ hours using my own steam cleaner and my carpets still smelled and looked as bad as when the tenants departed. When Guni arrived I told him my expectations were not high, but I was hopeful he could remove the smell of urine throughout. I was overwhelmed with the results, the smell is gone and the stains have been removed!

Guni was very professional and treated my home with the utmost respect. I would highly recommend Alberta Home Services and Guni :-)

Was this review helpful?
Company Response

We love Guni! Thank you for recommending him and us :D

Private User
Private User
Private User reviews Mississauga, ON
8/10

Furnace duct cleaning

Had a problem with the booking -- expected a call in the AM of the designated day but when I didn't get one by noon, I called back and they had no record of my appointment (although they did have a record of my name and contact phone #'s). So, I was rescheduled for 2 weeks later in the AM. I did get contacted the day before to say it would be in the afternoon, then the day of the appointment to say they would arrive between 2 and 3 PM. They arrived a few minutes before 2, which was fine. As for the service, I wanted to confirm that when they were cleaning each duct, all the other ducts would be covered, and was told this would be the case (this is as per NADCA protocol of which AHS is a member). In practice, the upstairs hot-air ducts were sealed, but the downstairs ceiling ducts were not sealed, and when I questioned this I was told "this is the way we do it". The reason for sealing all the ducts other than the one being cleaned is so one being cleaned gets the full vacuum force, rather than air being sucked through open ducts. Finally, I was told that the procedure might cause some dust / particles to be released into the house but this would be cleaned up before they left. This was the case upstairs, but downstairs I had lots of vacuuming to do to clear up a lot of debris left by the procedure. My final complaint is that after they left, even though it was very warm outside, the furnace kept running. I eventually noticed that the thermostat was set at maximum (done for the testing as part of the procedure), so I set it down to about +55 F, but still the furnace kept running. After 5 minutes I decided to turn the furnace power switch off. I waited several minutes and turned it on again, and as soon as I turned it on the furnace started up again (blowing hot air on a warm summer day). Once again I waited 5 minutes, but it didn't stop. I tried this a few times, then called for help. They suggested I check the "auto" setting on the thermostat, but I don't have such a thing (just a temperature slider). I got a call back from one of the technicians who recommended that I turn the thermostat down to minimum, which I did. When I powered up the furnace again, it came on again, but turned off within a minute, so finally things seem to be ok. Despite all this, I've given a high rating because the service was friendly and efficient, and considerably better than what I've got from other companies I've dealt with in the past.

Was this review helpful?
Company Response

Thank you for recommending us!!

Lucille from Calgary
Lucille from Calgary
11 reviews Calgary, AB
2/10

Sectional & Carpet Cleaning

We are in the middle of trying to move and very busy and time constrained. We had spilled a glass of milk (yes, all of it) on the sectional and carpet on Tuesday night. By Thursday night it was obvious our efforts at cleaning were very inadequate. The whole house smelled just awful. Friday morning I phoned around to try to find someone who could come and clean it immediately. I called Alberta Home Services.

They were able to send someone that very afternoon but we are not pleased with the results. Their technician Guni arrived at the door wearing a mask and gloves and a white shirt and tie. He looked very professional but that's about as far as that went.

He used so much deodorizer the carpet took over 48hrs to dry and the smell of the deodorizer is still so strong that after 4 days we can't sit in the room ! We phoned the company back and they told us to just leave it for another couple of days and see how it was then. Not a solution at all. The carpet looks like it was soaked, the texture has changed and it doesn't look the same as the rest of the room.

We have called Reid from Alberta Rug & Upholstery Cleaners to try and fix this mess. He wasn't available when we first needed the work done and we truly regret not waiting for him.
I would not recommend ever calling this company.

Was this review helpful?
Company Response

Hi Lucille,
We're sorry your cleaning was not to your satisfaction, it definitely doesn't sound like the type or quality of service we provide.
Our staff did advise you to call us back if there's an issue with the cleaning as part of our customer satisfaction post-cleaning survey, but you never called us back, and instead, you opted to call a third party. We welcome you to contact us and talk to a manager in turn to arrange a more satisfactory outcome for your cleaning.
Thank you Lucille,

Marv and Pat Nash in Calgary
Marv and Pat Nash in Calgary
1 review Calgary, AB
10/10

Furnace and duct cleaning

Roba and Dylan were our reps and boy were they good. Roba running all over the place getting things done, cleaned everything didn’t leave any mess. Dylan explained everything that was going on. These guys were great. Very polite and I would recommend them for any job. Well done guys.

Was this review helpful?
Company Response

Thank you Marv and Pat!!! :)

Gail in
Gail in
1 review Calgary, AB
0/10

Furnace cleaning

Alberta Home Services came to my place 9n their $ecial deal $129 furnace cleaning which included
your address
A Multi-Point System Check™ is performed as well as a pre-test of the furnace
The blower is removed and also cleaned.
Sealed Access panels are created/opened to improve the cleaning.
Truck mounted with high capacity vacuum is connected to your duct system
Corner guards, drop sheets and register covers are used as necessary.
The system is cleaned in “zones” using our SystemSafe cleaning method ( duct cleaning ).
150-200 PSI is used in every duct.
The system is tested ...etc

WELL THEY CAME OVER AND TOLD ME MY FURNACE HAS A STICEKR ON IT SAYING MY FURNACE WAS CLEANED NOV 2019. I MOVED IN DEC 2019. THEY LOOKED IN TWO VENTS AND SAID, YES LOOKS CLEAN TO ME, BUT SORRY WE STILL HAVE TO XJARGE YOU $119.00 JUST FOR COMING OUT. SO THEY XHARGED ME $119.00 FOR COMING OUT, $18.95 FOR THEIR ENVIRONMENTAL ENERGY CHARGE, AND $6.90 GST. THEY SAID WISH YWE COULD HAVE DINE SOMETHING FOR YOU. THEN I ASKED THEM UF THEY "FOGG VENTS TO SANITIZE" THEY SAID YES THEY FOG. I WAS EXPE TING SOME KIND OF SPECIAL MACHINE THAT WOULD BE CONNECTED TO MY FURNACE THAT WOULD SEND A SANITIZER THROUGH THE VENTS. BUT CASSIE OPENED THE HOY AIR VENT IN THE KITCHEN, THE COLD AIR VENT IN RHE KITCHEN AND SPRAYED FORM A SPRAY BOTTLE 3 SQUITS THEN WENT DOWN TO THE FURNACE AND SPRAYED AROUND THE OPEN AIR PIPE 5 SQUIRTS. THAT WAS THEIR SAINITZING!!! AFTER THEY LEFT I STARTED LOOKING AND ALL THE VENTS ON THE MAIN FLOOR AND THEIR WAS GRANULAR DUST AND DEPRIS IN EVERY VENT. I WROTE SAM THE MANAGER AN EMAIL AND ASKED HIM TO SEND HIS CREW BACK AS THEIR INSPECTION WAS NOT AFEQUATE AND THEIR WAS DEPRIS IN THE VENTS. I HAVE 30 VENTS IN MY HOME SO THAT WOULD HAVE BEEN AN ADDITIONAL COST TO ME FOR THE ADDITIONAL 20 VENTS ON TOP OF WHAT THEY COVERED WHIC WAS FIRST 30 VENTS. BUT SAM WAS NOT WILLING TO SEND CREW BACK AND WANTED ME TO PAY FOR WHOLE SERVICE OVER AGAIN, ALTHOUGH I REALLY DIDNT RECEIVE THE SERVICE THEY ADVERTISEFD.
THEY DO NOT HONOUR THEIR ADVERTIZEMENT
YOU DONT GET WHAT YOU PAY FOR
THEY REALLY DO T CARE ABOUT PLEASING THEIR CUSTOMER...THEYRE JUST OUT FOR THE BUCK!!
WOULD NOT RECOMMEND TBIS COMPANT RO ANYONE. ITS THEIR WAY OR THE HYWAY

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Gail,

When we arrived to clean the system for Gail and upon arrival, we noticed a sticker on the furnace, indicating the system was cleaned in November 2019 by a different company.

With this observation and as a courtesy, we brought this to your attention and advised the UNNECESSARY need to clean it again. You asked us to inspect the system our senior technician checked a few vents and was assessed to be clean. With this information, we advise not to spend any money to clean the system.

In turn, you advised that you have a pre-existing medical condition and asked us to sanitize the system since we were there are already there. We proceeded to advise the cost to do so is $ 137.95 plus GST. This cost incorporates a minimum charge as well as an Environmental & Energy Charge, as the service request did not include furnace and duct cleaning.

After the crew completed the service and left the residence, you contacted the office, citing that you observed dust in vents located in other areas in the home. You requested the crew to return to clean the system but asked a refund for the sanitization, be credited towards the return visit to clean the system. Upon review of her request, We agreed to only re-sanitize the system at no charge since we DID NOT clean your system.

Our initial intentions were to try to help you save unnecessary expenses. Gail, you have grounds of recourse based on your observations, and you should contact the previous cleaning company to address the subpar cleaning concerns.

Thank you Gail,

Private User
Private User
Private User reviews Calgary, AB
1/10

Furnace cleaning

I’m not a furnace expert but I would not recommend this company to anyone. Impatient crew. Unfortunately my thermocouple broke in process of cleaning furnace.. which I understand can happen in older units... but staff did not present themselves as understanding when what was suppose to be $186 cost $400.

Was this review helpful?
Company Response

Hi there!
We do not have any records on a transaction that matches this description.
We invite you to contact us and speak with our manager to understand why you felt dissatisfied with your service.
Waiting to hear back from you!
Thank you.

First Class Fencing in Calgary
First Class Fencing in Calgary
4 reviews Calgary, AB
10/10

Carpet cleaning

Great client services from AB Carpet Cleaners this morning. Thorough and attentive to client needs. Very professional. Timely in response and considerate of client’s home in setting up equipment. Would use services again. Thank you!

Was this review helpful?
Company Response

Thank you for recommending us! Feel free to ask for the same technician next time :)

Private User
Private User
Private User reviews Calgary, AB
10/10

Highly satisfied

I’ve had my furnace and ductwork serviced by Cass and her crew for years now, and I’ve always been impressed by their high standards of courtesy, efficiency and customer care. I am confident that my house is in good hands and will continue to call on them as needed.

Was this review helpful?
Company Response

Thank you so much for recommending Cass and our company :)

Private User
Private User
Private User reviews Calgary, AB
10/10

Courteous and Efficient

I had Alberta Home Services come to my home because my kids decided to turn the living room into a paint studio and got paint all over the carpet. Taylor arrived and I showed him the space needing to be cleaned. He was punctual, courteous and developed a rapport quickly. While he was here the scope of the job changed and I added other rooms. He was not put off and simply texted dispatch to let them know. Very accommodating and did a good job. My only complaint is I wish I had more cleaned

Was this review helpful?
Company Response

Thank you so much! We are here for you anytime :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alberta Home Services

Alberta Home Services has proudly been serving Calgary and area since 1986. Today we are Southern Alberta’s award-winning and premier provider of professional carpet cleaning, furnace and duct cleaning, and other related services. We service all of Calgary from residential clients, new home builders, institutions, and businesses.

Expect the best equipment and most extensive training in the industry when you hire Alberta Home Services. We strive always to deliver the best service at a great value. This is why we have been voted #1 since 2003 by the Consumer's Choice and since 2012 by the Calgary Herald Reader's Choice.

CATEGORIES
Carpet & Rug Cleaning & Repairing and Duct Cleaning
SERVICES
Carpet Cleaning Upholstery Cleaning Area Rug Cleaning Furnace and Duct Cleaning Repair and maintenance Services
BRANDS
Alberta Furnace Cleaning Alberta Carpet Cleaning
SPECIALITIES
Rotowhip® Safe Duct Cleaning Thermorinse® Green Carpet Cleaning
WEBSITE
https://albertahomeservices.com/
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
30
RETURN POLICY
Changes by Service
PAYMENT METHOD
Visa, MasterCard, Debit or Cash
MEMBERSHIPS
NADCA, COR, IICRC, Canada Green Sustainability Program, BBB,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.