Ridgeway Design Center

I purchased a Quartz countertop from Ridgeway at the end of July and have been very disappointed with their customer service. They have no idea what to do or how to respond when problems arise. There have been a series of issues: the countertop was installed on an angle, the under-mount sink has holes in the silicone sealing it to the counter and was installed uneven all the way around (recessed in some areas and protruding from under the counter in other areas), the installers got caulking on my new hardwood floors wrecking the finish in 2 spots, the "free sink with purchase" was damaged, and the white countertop has a cut as well as marker and pencil lines sealed into it. Of all these issues the only ones I was concerned about was the installation of the countertop and sink. I informed the owner and the manager of the installation problems and was told to “leave it with them”. When I never heard back I tried to follow up by calling but was always sent straight to voicemail. This is how they have responded to all of my calls. After 3 weeks they finally came out to reinstall the counter. I am still waiting to hear about my sink. My contractor and I have tried contacting them as this has delayed my renovations and left me without water in my kitchen for 6 weeks now! No one has returned any of our calls. I am dumbfounded by their exceptionally poor customer service. I have since found out that although they have not seen it, they believe the installation of the sink is "not horrible enough" to warrant a re-installation. If I had known their standard for installation was "not horrible" I never would have given them my business.

Dealing with this company has been nothing but a pain. There are too many kitchen & bath stores out there to put up with terrible service. I have read some other reviews saying that they offer the "best prices"; however, many other stores offer the same pricing - you just have to do a bit of research. Spend some time shopping around and avoid this store!