Retro Mom Services

If there was an option for 0 stars - this "business" would be the one to get it.

Tania posted a couple of last minute cancellations on her Facebook page and after following her for a year or so I figured it was time to treat myself to a deep clean of my house!

I contacted her for one of the appointments at what time she suggested a different date (not advertised on her
page) and asked if the date worked for me.. I let her know it did. She required a 50% deposit for the $100 service to reserve my spot, which I willingly provided without question as I didn't think she would trick me out of my money.. I should have googled some reviews about her prior to that mistake.

A day after she accepted my e-transfer for $50 she messaged me to say she accidentally double booked and could we please change the date. Nothing else she had worked for me so I politely asked for a refund. She replied a little while later saying "the other client had graciously moved their date" so she was able to honor what she promised me... Well lo and behold, the date arrives when Tania is supposed to come and 5 minutes after her promised arrival time I get a Facebook message from her page from someone claiming to be a nurse at the hospital says Tania has some condition and is currently heavily sedated but before going under, asked that the nurse message me to say she can't make it... Needless to say, I was skeptical of the story but didn't want to assume she was fibbing, I replied that I hope she felt better soon and if she could please refund my deposit when she is able so I can hire someone else to clean my house. That same evening Tania was posting pictures of her fresh home cooked dinner no Facebook so I figured that she was back home and feeling better and so I messaged her again inquiring about an update for my refund. This time someone claiming to be her sister replies and calls me uncompassionate and unbelievable for asking for a refund while Tania was sedated in the hospital. Uhhhh what? I tried to reply to say I saw the activity and that was the reason for my message but instead Tania's "sister" said she had spoken with her mother and I would get my refund the next day and for me to never contact them again.. she then proceeded to block me on Facebook.... My question at the time, how are you going to refund me the money the next day without any of my info and with Tania "heavily sedated and out of it'?

UPDATE: Here we are almost a week since my house was supposed to be cleaned, with more activity on the "business" Facebook page and no reply to any of my messages/texts inquiring as to where my deposit is.

DON'T BOOK WITH THIS CLEANING SERVICE - you may think you're initially saving $30-$50 but in the end she will trick you out of your hard earned money and think nothing of it and try to call you unbelievable when really what is unbelievable are her morals and ethics (which she obviously has none of) also unbelievable is how this so-called business has been around for years. But I guess when you're taking from others what isn't rightfully yours and making money, you'll find a way to keep going.

UPDATE 2018-02-10
As you can see below the company reached out to me to provide a refund. Which I still haven’t received. All that offer did was result in more wasted time of going back and forth about having my review from here and BBB removed. Even after I said I would edit both reviews she proceeded to tell me I have too much time on my hands and issues to cause such a stink over $50. Money is money, honey. And it didn’t really take me more than maybe 5 minutes to type up these reviews to share with the public. The effect on your business though by saving others for falling for this, and since it’s mostly word of mouth these days that promote a business or not, will definitely last much longer. That to me, is quite worth my 5 minutes. I hope the $50 was worth it for you.