Yikes! Smooth talking salesman (Rob) promised a lot but didn't deliver. Cracked boards, crooked boards, splintered boards after only 2 weeks, holes on both sides of boards as the privacy walls had to be taken down and put back up, instability of privacy wall due to lack of support posts, screws sticking out, large gaps in privacy wall, late more than once, did not show up other times, left site day of the build even though we were told he'd be here, charged wrong credit card, and he showed up late the day of our son's birthday party to fix the privacy wall and left it with huge gaps and screws sticking out of the boards!
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Jennifer,
First I want to apologize for your experience; Thank you for taking the time to talk so we could get this deck repaired for you. The challenge in working with natural products like wood is we cannot predict/prevent cracking, splinters or warping in a climate like Calgary. This is why with all our products and services we offer a warranty to repair/replace any defective materials. I do apologize with the timing of this. I hope you are able to enjoy your outdoor living space this summer, and please feel free to call me should you have any further questions or concerns.