- Approximate cost of services:
- $45,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for the opportunity.
Thank you for the opportunity.
thank susan - our pleasure.
Hello Nick
We are surprised with your review, as we do work towards pleasing our customers.
After the mudding process I asked if there were any items you deemed unsatisfactory? You shared a few areas. without hesitation I rescheduled the boys to address these plus anything they see.
Once completed, I walked the basement with you asking if everything was ok?
you were reserved, but shared no deficiencies. I remarked, the closet could use a little mud in the corner and sent matt back to adjust.
You then released final payment - I said thank you and call me if there's anything else.
Now returning from a vacation, I read this email.
Where I received a text 2 days prior to this review. No phone call, no emails we received by you.
I recognize your frustration. I can share drywall mud does dry - after a change in humidity level. If I recall, you had a new 36" gas fireplace installed in the same room - is it possible the heat from the fireplace dried the mud causing a crack?
Regarding the increase in cost Nick, if you recall it was in result to the gas technician relocating the existing gas lines which were below the floor joist and not included in our scope of work.
Either way Nick, I do apologize for any frustration we may have caused you.
If you'd like to talk further - give me a call 905.334.0445
Thank you for your comments. I will use them to improve our business practices.
Eastview Homes
thank you and it our pleasure.
I'm glad we were able to get the cabinets installed earlier than scheduled.
your new functional laundry and mudroom should serve your family for years to come.
let me know if you need anything else.
thank you Edwin. we enjoyed working for you.
we are so pleased you are happy with the end design / bathroom.
you did well selecting the tiles and colours.
enjoy
Good Morning Alex
It was our pleasure to complete your main floor renovation. Your design choices provide a wonderful end product.
Consider adding a picture or two with your review detailing the modern colours and finishes.
thanks graham. although simple basements benefit from a solid plan / design and the rest just follows. you basement should serve you well for years to come.
keith
Resolution of Issue after renovation complete
I was glad we were successful locating the water line leak. seems the ensuite shower supply line crimp joint had a small in pin hole in it.
with the plumbers help the connection was replaced, tested and confirmed - all clear to close the wall. with sheet rock 20 and 90 we were able to complete the repair before any guest arrive for the holidays.
glad we could help.
keith
eastview homes
thank you Lisa. you were very easy to work with. you knew what you wanted yet open to suggestions allowing us to move forwards without delay. you have a lovely home.