Worst moving experience ever. Have made four inter-national moves and numerous intercity and intracity moves and this is the one I would like to forget. We went with You Move Me because their quote was lower than competitors. We Moved a lot ourselves with numerous van/suv's and trailer loads thanks to great friends and also a uhaul truck rental one day. Didn't much matter because the final bill was higher even though we had moved most of the boxes and a ton of furniture ourselves. We had been told that the price from the original estimate would come down the more we moved, but that was not the case.
A Decorative piece on one headboard fell off during the move but they never mentioned it. When making the bed, I found the piece behind the headboard on the floor. Just today my husband (who has been busy working on emptying boxes in the basement so the furniture can be arranged), discovered a leg missing from one of the sofas. But none of the movers thought to mention that they had lost it In the move! They were ready to leave and I mentioned to my husband that they had not put together our sons bed. They had taken apart a queen bed and a full bed and had put all the pieces together in one pile- we made them sort out which pieces went with what and set up the full before they left.
After they left, we went to make our bed on the main floor and discovered numerous boxes and luggage piled on top of it. All was labelled basement but they just couldn't be bothered carrying it down the stairs. My husband told them also that if there was any question about anything as to where it belonged or it was unlabelled, ask or just take it down the basement since that's where we were storing everything. But either they were lazy or couldn't read because clearly labelled items for the basement ended up on our bed. What mover ever unloads boxes on a clients bed?
Upon return to our home that we were moving out of, we found a whole storage area that had been left - my husband had walked through with the team leader and pointed out everything that was to go and showed him the storage area, but since the movers did not have a clipboard with a check list of all that was to go, I guess that's why it was forgotten. So we had to call up one of our good friends again with their trailer and loaded up 2 cars, a trailer and our van for yet another trip to our new town 1/2 hour away.
They left in their wake Numerous dings on wooden floors(saw them dragging furniture rather than carrying it) and scrapes and gouges on many walls. There was little respect for our possessions and home and no pride in workmanship. No carpet cover runner was ever used to protect floors. A few days later we had a hot water heater delivered. The men put down and a runner sheet over our stairs going down to the basement and it reinforced that that was something that was definitely lacking in the care for our property from you move me.
My husband has been in contact with this company and also head office in regards to our legitimate grievances. We requested a 15% refund ( about $250.) in lieu of damages,. items left behind at the old house and the work we had to do to move items to their labelled respective areas in the new home - but that was never offered. They did offer to come and clean our carpeted basement stairs and to look at the damage on the walls and wood floors. My husband reinforced repeatedly that there was no point in them coming to clean the carpet until they could verify that they would Scotchgard over the cleaning. That request was also ignored. We have cleaned carpets before and know the value of reapplying Scotchgard or a similar product after the cleaning, otherwise you end up with dirty carpets in a very short time again- in reality it doesn't take long for them to look worse than the original. So they have cancelled all negotiations at this point and we are in dispute with the final bill
We would never ever tell anyone to use this company. Protect your belongings and your piece of mind and use someone else. If you do use them, hope and pray you never have a problem that you have to work out with them after the move. Customer service at its worst.
I give them one star for showing up on time.
- Company Response
It has been a very long time, and much has changed. It is heartbreaking to read this account of your experience with us. Nevertheless, please accept our deepest apologies, if you would allow us the opportunity to make this right in some way, please reach out to email@example.com