Ken from Gotcha Wildlife picked up his phone on the second ring, provided a prompt appointment and showed up on time. Between the initial phone call and the appointment, he took calls and offered helpful advice. He was very professional, clean and neat. Despite a heat wave, he did extremely thorough inspections of premises, roof, attic, porch, furnace room where raccoon access was suspected. While their presence was evident on the roof and on the ground, no access point was found. Due to many sleepless nights spent listening to various sounds on the roof/inside the attic and having made several racoon sightings on the roof and trees, Ken went back up on the roof to inspect a second time. He treated for mice due to evidence of mouse holes in attic. He worked in a hot attic during a heat wave without complaint. He made specific recommendations and how and where to cut a tree to deter future racoons. He said to call any time and meant it: He was very helpful when taken up on that, post-appointment on several occasions and provided as much time as needed to address subsequent concerns. Ken was very fair with his charge and very thorough with his work. Ken is a shining example of a good person who is a hardworking, reliable, responsible and well versed/knowledgeable professional. Would call on him again without hesitation and highly recommend Ken as the seasoned and skilled person to whom to entrust with your wildlife problems.