Buyer beware!! I had Mr. Fireplace come out to service my fireplace in Calgary. Within a few minutes of the service guy arriving he had shattered the front glass. Fortunately, the company had an extra glass available and after the fireplace was serviced a new glass was installed. The company then proceeded to charge me $280 for a what was supposed to be a $125 job. The service guy claimed this was the standard charge and I was not being charged for the glass. He was at my house for a total of 30 minutes. I called Mr Fireplace for an explanation. How could I be charged $280 for a job that was quoted $125 over the phone? The owner Brian called me back a couple of days later. He explained that I was indeed being charged to replace the glass (hence the extra charges) because I did not have proof that I had properly maintained the glass, therefore it was not the service guys fault. Unless you have proof that you have had your fireplace was maintained annually don't hire this company as they will assume no liability. Misleading company! Stay Away.
- Approximate cost of services:
- $280.00