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- Approximate cost of services:
- $980.00
- Company Response
Felling plan was fine but trunk was not flat as I expected. Accident can happen and I was glad there was no personal injury. Our insurance can cover the damage or we could find a company to repair it. Suzi soon came out and had me Facetime with Rob (Lawyer husband). He was not too pleased with the accident. He calmly explained his position and his emotion towards the driveway being damaged (F*ed up). I apologized, explained my position and intention as the representative of the company and promised them to get it repaired sooner. Half of the payment was to be held until the problem's resolved. I right away looked into insurance and repair cost. The next day, Rob impatiently sent our company a legal letter with a repair estimate for theirs and the neighbour's driveway claiming their rights, asking for the half amount they paid earlier. The document claimed that there are other damages such as “lacerations”. Repair cost was three times the quote I’ve received for the repair. I explained to Rob that chainsaw cannot cut through asphalt but he did not listen. I even contracted a company to perform the repair within two days and notified them. They stayed stubborn and kept asking me to drop the matter and make our company pay them the cash. Suzi told me they’ve received three quotes, with no proof. Plus they wanted their neighbour's driveway redone. Repair cost was not even close to a fair price I know since I've contacted several contractors for the same matter. I did not understand their intention. A legal letter before giving a company a second to make moves to get it right? Back and forth of "I demand money" and "We take responsibility for the damages ourselves" many times. That was the end of our conversation. I cancelled the appointment for repair since they said they won't take it, I let them know that we cannot be responsible for a damage we did not cause. especially when there is no damage besides the one from the accident. Back to our regular schedule, because there was a company circumstance, I had to be at job sites at all times. We were swamped with work and Suzi never called me once. If you were that desperate about immediate response, perhaps a phone call was not a bad idea. We were busy. Later I noticed an email from Suzi. "I now have no choice but to take this to the next level." open up a case with BBB and sue our company and BAD REVIEW unless they get the money. Hands down. I just wanted to get it over with. I replied to her with an email on the same day of the arrival of her email to let her know that I will be sending a cheque (despite the opposition of higher management) that week and did. She did not respond her email nor phone calls. Called Rob, and he says "All I care about is the payment. When we get the money, we will clear everything and remove the review". Okay keep the review. We were clear about our intention since the first moment of the accident. We were bringing over professionals to repair the damage. They turned it down. Tree Service is not an insurance company where in case of an accident, you try to get as much as possible out of it. Because we broke a wood piece on a fence, we cannot not replace the whole 60 feet of fence. Especially when the job that was done for you is at half price that you will never find anywhere else and all of your special requests being done for you. I Sincerely apologize for the accident. Your experience with Harmony Tree Service could've been much better.
