Home Renovations / General Contracting
They tell a great story until they start taking your money. We were assigned a project manager, who then quit the company and we were not informed and a new project manager was not assigned. After weeks of e-mails, text messages and leaving voicemails, we found out a week before our project was scheduled to start that he was gone and that none of the trades had been scheduled. It also seemed that he had left without leaving notes or instructions for anyone in the company, or otherwise that no one at the company took the time to inform themselves, so we essentially had to repeat ourselves over and over to one person after another. Our project went well beyond the projected timeline - costing us extra time off work, and meaning that we lived in a construction zone with our toddler. The trades who were sent did not know what they were to do, did not have the requisite tools or supplies, sometimes did not show up at all, were scheduled in the wrong order so frequently had to come back repeatedly to actual do their work. Additionally, when it came to invoicing, they were unable or unwilling to provide any supporting documents to explain the charges from places like Home Depot. Ultimately, their services are FAR from perfect in spite of the name.
- Approximate cost of services:
- $10,000.00
- Company Response
Hi Lisa,
We are sorry you feel that way. From the moment our Project Manager had to leave due to unforeseen circumstances you were assigned a project manager right away. Not only was our scheduler in contact with you on a daily basis but our Vice President as well.
You are correct that there were some delays and the the timelines had to be extended but rather than rush your project we made sure that in the end quality and customer service came first. We were in constant communication with you ( daily)and addressed any of your concerns with you. We work very hard each and everyday. You may not think we are perfect and I don't personally know anyone who is however; we stand behind our work and at the end of the day we never walked away.
Customer Service Manager