- Approximate cost of services:
- $660.00
- Company Response
Cool! Thanks for the kind words, glad you're happy!
Cool! Thanks for the kind words, glad you're happy!
Hi John,
Thanks for all your honest feedback on all of our social media profiles. We’re a small boutique company but at the risk of sounding like a big corporation we do actually take your feedback with gratitude and seriousness. While I feel some of your points such as the “standing around”, the work sign-offs, and Todd’s defensiveness are being misrepresented in a way that is likely being fuelled by your feelings about your experience with us, I can totally understand. I might do the same if I saw things as you see them. I likely have in the past and it’s only natural.
I have to mention though that hands down we are 100% responsive. You’re unhappy, you call, we come fix it no questions. It’s always been that way here and we are still standing by this policy. This was true last last year, when we didn’t hear from you, and it’s just as true now. In fact it's a such a simple and easy policy to enact that I'm having a difficult time understanding how it's come to this.
As I understand it Todd had made arrangements with your partner to come, outside our operating hours, and reclean the areas you were unhappy with personally. I can’t think of a better response to a callback than to take personal ownership of something someone else did. Again, this is how we operate. We’re small and every customer matters. I invite you to call and speak with me personally, and please, tell me what would make you happy here.
Mike
Thanks Kyla. Mucho appreciated!
Thank you for your positive words for Nitesh. We don't always get a chance to interact with with our more automated clients, especially when we're in and out before you open. It's great to hear these things.
Thank you so much Aitor, it's our pleasure.
Thank you so much for the positive review.
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
You, Nadine, are quite welcome :)
Sorry for such a late response, truly I have not monitored this channel as well as I could. Thanks for another positive review. It really makes a difference to know that we're delivering on the things we talk about here.
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Cheers!