Ky and his team at Bull Tough Flooring are exceptional. Right from the early stages of the project, I knew this was a company I wanted to work with. Ky came out to our condo himself to take measurements, confirm pricing and determine the final stain colour. He sanded a portion of the floor and laid 4 stains of our choosing. We selected one that he then used to stain a larger section of floor. We confirmed that as our choice, and Kai agreed to start work in three weeks. During those three weeks, I became uncertain that we selected the right colour. The week before the work began, we contacted Ky and disclosed my indecision. Ky took this in stride, and the day his team arrived to start work, he carried in 24 different stain samples that he had made on wood that he had purchased for our stairs. From these samples we selected our top 4. He then sanded a large portion of the floor and stained 4 large sections with the stains that we selected, so that we could be comfortable with the final selection. What fantastic service! On his personal time, he applied 24 stains to our stair treads which he then had to sand down to prepare them for the final colour that was selected. He did all of this at no extra charge and with the utmost care and concern for the outcome of our renovation. Ky was very understanding and wanted me to be certain that I had chosen a stain that I would be happy with for many years.
Ky is the owner of the company and was hands on at site working side by side with his team. I really appreciated this personal attention. While they were working, they took the initiative to carry heavy items out to the garage for us. In fact, whenever Ky saw us doing something that he could help with, he stepped in to help – even picked up a paint brush and helped me paint a portion of the stair railing! The house was cleaned and left in pristine condition every day. In addition, Ky worked with us on pricing and was very respectful of our budget. Even after we settled the final price, Ky offered to remove a transition strip and feather the new flooring into the old at no additional cost. The finished floor looks fantastic! I have no reservations whatsoever in recommending Ky and his team at Bull Tough Flooring.
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Mary, thank you so much for taking the time to articulate your experience. You and Brian made this an incredibly enjoyable project for us to work on because you always made us feel like you totally trusted us and understood that we had your best interests at heart. Mixing up the stains for you was a great learning experiences for us as it's hard to predict what a particular stain mix will look like across a whole floor compared to the smaller samples. Doing that many variations of grey stain samples on your stair treads was a great way to help you see all your options and for us to see how the wood responds the various mixes. The additional work we did for you represents our attitude towards our customers, it's all about producing the best finished product ... you made it easy for us to give you that little bit extra. As far as helping you out with the painting, it was too painful watching you try to bend over after smashing your tailbone on ice, it was the very least I could do :) The hardwood floor work is now complete but I'll still be returning to check it out one last time and give you your gift. See you soon. Thanks again Ky, Matt & Nick