Empty promises not worth the paper it's written on
Paid a deposit and then after continued deferred (originally May) start dates either due to weather (2023 did experience weather issues) contractor began to no respond will new dates when there was no follow-up after an expected start date passed. Follow-ups on asking when the start date would be needed to be initiated on customer side rather than proactively provided by vendor.
Vendor unable to clearly advise how far down the queue we were, what the continued cause of delay was or provide supporting evidence (ie a renewed WSIB) to suggest they were indeed working.
Ultimately come Oct when it was clear no work would be done, refund was requested. Vendor stalled, suggesting they need their money back for material purchase (no documented evidence provided).
Reached out to BBB and Ontario Consumer div for restitution but finally had to claim insurance via credit card.
Previous references did speak well of vendor but it seems it's now a failed business with possibly only 2 (jorge and Jorge Sr.) working with no support.
Avoid taking the risk.
- Approximate cost of services:
- $9,000.00