Park Homes

My furnace fails every time the weather dips below -25°c because my unit was built differently than their others. The ducting must pass thru garage, mudroom, and patio and it consistently freezes over, as do my neighbors. I had to make an Alberta Home Warranty claim to get any serious action taken and has only resulted in added insulation. In doing so they have destroyed my soffits from repeated half measure repair attempts. Unit 28 @ Muse, feel free to visit. Check out my front entrance if you’re considering buying from them and want to see the quality of work that can be expected.

I received a property levy of $1600 from my property management to pay for defects in grading in our parking lot. Apparently Park Homes didn't even get approval from the city of Edmonton when they performed their landscaping and grading, and after just 5 years, over $220 000 of damage has resulted. Park Homes offered a mere $45 000 settlement which we were told was the only option that didn't result in a lengthy court case and exorbitant legal costs. The remainder of the cost is being split over the tenants of my complex (my portion being over $1600). ).

My Experience with Park Homes has been fantastic. I have interacted with many of the staff found them all to be great people awesome help and all around accommodating. Any issues found on move in ( IE: touch up paint ) handled with no problems at all.
I have owned my condo for 3 years in southern springs and was so delighted with Park Homes that I purchased another one for my daughter as her first home. She is all so extremely happy with the quality workmanship put into the building of the townhouse. I would recommend that anyone looking for the condo life style look to Park homes you'll get the best bang for your buck.

Parkhomes has been great to us residents from the start. Chris Chiu, the sales manager who helped us going through the buying process was very kind and assisted us on every question that we had. Kaylie and Valerie, the Service reps from Parkhomes was very helpful and always there when we needed assistant with the few issues during the first year of ownership, our concerns were addressed swiftly and carefully. We had to get the main floor concrete re-done and they were excellent at managing that project to address the issue, we were also out of the country at the time the repair rook place and we never had any issue communicating with them to follow up with the process. Let's not forget about Lisa, our wonderful service technician who were extremely professional and customer service oriented. We felt like Lisa is a close friend whom we fully trust and would turn to her any time we need advise on how to take care of our house. Very positive builder to work with and I'm happy we purchased our first home with them.

Double car Garage slab floor was poured too low it is flush with the driveway. Rainwater excess snow freezes or runs under the overhead garage door. Water is pooling in the warmer months in the garage and freezing in the winter.

Prior to my possession date I requested a drain be placed in the garage at my own cost. Park Homes refused and the salesman
verified that there will be no water issues with my garage slab.

The garage slab is sloped towards the back of the garage by 1 and quarter inches. I complained about this a month after possession as rain water was pooling into the garage half way into the garage. They sent a painter finisher to fix it to save costs instead of the original concrete contractor who they had now fired. (I wonder why they fired the concrete contractor) The painter finisher who had no experience in concrete leveling or concrete work did a patch up job which took over 3 months in the summer and then left Park Homes.

Another concrete contractor came and then did a report and Park Homes lost it and never did a follow up and months went by again.

The concrete contractor came back several months later and did a repair in summer and now the floor is in worse condition than before. Park homes delayed repairs deliberately and now I have no warranty and they wont fix it.

When I sent pictures of the water and ice to Park Homes the warranty service coordinator said the water was run off from my vehicle. The vehicle has not been outside for over three weeks as I have two vehicles.

The owner of Park Homes suggested I spray PAM cooking spray on the rubber of my garage door so that it wont freeze to save me from being trapped in my home. The owner also suggested that I do not run heat in my garage either. What was the point of me spending money to put heat in a garage which I cannot use now?

I have water pooling and freezing into the garage floor. In summer months the garage smells of dampness, Park Homes says this is all normal. The owner says he has water in his garage too but he lives in Vancouver and that I should get used to living in Edmonton as this is all normal. I have lived in Alberta since 1984 in several homes and to date not experienced such issues in any of the garage floors.

During construction of my unit in Atria I noticed the electrical power boxes were placed in the middle of what would be my driveway which had not been poured yet. It took several months to move them and Park Homes used the neighbors power to heat my garage before the slab was poured. The neighbor in the evening on return from his employment would pull the power plug as he did not authorize Park Homes to take power from his unit or get his permission.

Park Homes do not respond to e mails or telephone messages and deliberately ignore matters of concerns until you have no warranty left, however if you call them and say you want to buy two homes they will call you back in a flash, but if you are trapped in your home due to freezing ice under the garage they don't care.

The show home in Atria has glass tiles in the kitchen bathroom splash they did not use these tiles in the units they cheapen out by using cheap ceramic ones and then said they ran out of stock.

My home was too hot in summer AC ran continuously same in winter heat ran all the time the carpet on the third upper level would be freezing cold, the pantry had food that was frozen. The house had a lot of cold spots as they forgot to insulate the roof!
Park Homes told me to e mail them my power bills and I would be reimbursed to date I have received diddly squat.

The powder room had no heat run prior to my possession date Park Homes had to rip down the garage ceiling to install the missing heat run. Now the powder room overheats and is like a sauna and the door has to be left open most of the time or I have to keep the heat vent closed.

The house was filthy when I moved in the cleaner that Park Homes contracted pushed debris insulation poly down the bath and vanity drains plugged the lines.

The vanity sinks would overflow and bath water would not run down the drain bits of insulation and poly would float in the water. I managed to find a plumber who was working a few doors down. The plumber has the same company name as Park Homes. He came and took no more that 15 minutes and noticed the debris down the drain and fixed it. Park Homes said they were sending me a bill as I did not use drano !!!! to fix it and had inconvenienced their plumber.

The windows have never been cleaned by Park Homes. After 1.5 years they cleaned the deck and siding. Park Homes has never properly cleaned the streets they are filthy, the landscapers they hired left a big mess which still has not been cleaned.

They ignore service warranty matters until your warranty expires and basically tell you to get lost. When you tell the owner that your next option is to sue them the owner takes it as a threat. I would like to see what the Judge in Court has to say about all this including the remedy of using Pam Cooking Spray by the owner of Park Homes which he said he googled.

I would never recommend or buy from Park Homes again.

My husband and I have been extremely disappointed with the lack of service work, extension of timelines for pre-possession warranty work (completed 5 months late), change-over in staff and having to start over with each one.

The company has a lot of lip service to do with property management, effectiveness with maintaining property values and community aesthetics through the enforcement of the by-laws they put in place and asked all owners to sign off on.

We have found numerous issues in our home, cut corners and this company has sent people in our home who have threatened to bull doze our furniture as well as flipped us the bird.

We have filled out surveys, called, emailed and requested assistance for months and we are still asking the company we gave $300,000 to care about the needs of the future, city codes and public safety. We agreed to abide by all these rules, that no one enforces.

I would not buy from these folks again, very inappropriate management, conflict resolution is non existant and they are in breach of contract to what we believed we were buying and the community we would be living in.

Terrible builder. Avoid them,Sales people give many promises and their office will never respond for any calls. i left 9 voice messages no response. After 17 months still waiting (Mar 2015)for my condo in southern springs Edmonton. Finally They put boards "Move in Spring 2014" But nothing happened their 2014 spring still did not come.In the flooring Board they mentioned upgrade include bedrooms.Now after 1 1/2 yrs Park homes saying it was an error "sorry".i am worried now what will be next surprise when i get the condo.

This company is terrible. They built 3 buildings called Terwillegar Terrace. They have not completed final grade and are refusing to do it. The second building has already had it's roof replaced and it less than 5 years old. The carpet in the the third building has open seams and was not laid properly. As soon as park homes has your money you won't see or speak with them again. They are terrible!